Technical Support Engineer – Boilers & Renewables
Job reference Number: (removed)
Office Based: Lisburn
Basic Salary: £40,000 – £45,000
Benefits: Comprehensive benefit package.
Responsibilities
* Technical Support Engineer dealing with a range of heating solutions such as boilers, heat tanks and renewable heat pumps.
* The majority of your time will be acting as first line technical support to merchants, contractors, installers and housing associations for all queries relating to central heating products.
* The remainder of your time offering technical support to internal stakeholders.
* Fielding inbound telephone queries and provide appropriate solutions.
* Carry out product training and familiarisation for both colleagues and customers.
* Prompt and accurate reporting to the Customer Care Manager.
* Ensure compliance with health and safety procedures.
Qualifications
* Must have experience within the plumbing, heating and renewables sector.
* Would be ideal to have knowledge specifically in renewables, heat pumps and air sourced heat pumps, however open.
* May be open to one of the following or closely related: engineer, installer, technical support, technical engineers, technical advisors.
* Positive telephone manor with the ability to resolve customer queries in a professional manor.
* IT literate (Microsoft Office).
* Excellent communication skills both written and verbal.
* Stable career history.
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