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Customer Account Manager Team Lead - 100% account management function managing a team of 5 account manager/relationship execs - 121, motivation, performance management and client facing (Teams/Zoom)
Award Winning Business – great progression!
£32,000-£36,000 base salary with genuine year 1 bonuses to achieve £45,000 - £52,000 - Gorgeous fast paced vibrant office and team (Office based 9-5pm)
34 days holidays, long list of benefits, on-site gym, superb transport links, top team and great vibes. Passion for customer experience/ account management and team leadership and customer 1st mentality
Hands-on role for an experienced team leader with energy, great team building abilities, and a customer service mentality. A growth company with their best years incoming – Expanding team and client base means opportunity!
Wonderful opportunity to work in award-winning business providing employee wellbeing services to businesses across the UK.
We’re looking for someone with 3+ years leading a small team of customer service / customer experience / account management / sales pros.
The Role:
* Manage to day-to-day running of the account management / customer retention function (growing to 5)
* Be a key advocate of everything customer service, looking for new ways to improve
* Work to SLAs, ensure client expectations are managed confidently
* Provide training and support, regular 1-2-1’s, and the delivery of all team KPI’s and performance
We are looking for:
* 3+ years’ experience in account management / customer service / customer experience
* Someone who has managed a small team of customer service / administrators
* An excellent attention to detail and a real passion for problem solving
* Elite communicator and motivator with great leadership skills
* Dynamic and flexible approach, as well as the ability to work well under pressure.
Top customer service leadership role, speak to Lauren @ Duval or apply now!
Seniority level: Mid-Senior level
Employment type: Full-time
Industries: Health and Human Services and Business Consulting and Services
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