Job Title: Head of Membership Organisation: Location: Hybrid (UK-wide travel + home working, with occasional Coventry office presence)
The British Coatings Federation is the UK Trade Association representing the interests of the decorative paints, industrial coatings, printing inks, and wallcoverings industries. The Head of Membership plays a pivotal leadership role in managing and enhancing BCF's member engagement and satisfaction. Working closely with the CEO and wider team, the Head of Membership will be the primary point of contact for member companies, representing their interests and ensuring they are fully supported, informed and engaged with the full range of BCF services.
Ensure the BCF delivers exemplary service to members at all times, to ensure retention of full members and member satisfaction levels above 95%
~ Key account Management for the top 20 members, alongside CEO, plus close management of the Top 4 members (declarations, handbook directory). Three by three principle and ensure key accounts are active and taking advantage of all key member benefits
~ Recruitment of Associate and Full members, with support from the CEO and other team members
~ To work with regulatory, sustainability and public affairs team on joint member visits (in line with KAM needs) and where necessary to help manage any complaints from the public about members’ products.
~ Provide advice and guidance to the marketing and admin teams on events and publications, and to the membership and regulatory teams on member issues.
~ Lead on the BCF’s Paint Brand Owners Forum (annual meeting)
~ A significant proportion of this role involves UK-wide travel for face-to-face meetings with member companies. You will act as the primary liaison, regularly visiting sites, attending meetings, and building relationships with stakeholders in person. You can expect to travel up to three days per week.
Good at building and maintaining member relationships
At least 5 years’ experience working in a commercial role
Willing to travel (up to 3 days a week), mainly in the UK, to visit BCF members and prospects. Possibility to WFH on other days if not living close to Coventry