Customer and Trading Manager - Nightshift
Salary: From £31,700 + £4,500 premium
Location: Blackhall Store, Edinburgh, EH4 2EB
Contract type: Permanent
Business area: Retail
Closing date: 26 May 2026
Requisition ID: 400060925
What you’ll be doing:
* Leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves.
* Often run a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store.
* Ensuring standards are brilliant by morning so we’re ready to serve customers.
* Managing people, performance, capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
Nightshift managers work full‑time hours over 4 nights, receiving a £4,500 premium on top of base salary. Nightshifts typically run from 22:00 until 08:00.
What makes a great nightshift manager:
* Comfortable with nightshift work and adaptable to the physical and mental impact of these shift patterns.
* Previous line management responsibilities in a fast‑paced, operational environment.
* Resilience to deal with mental and physical demands of working nights.
* Provides brilliant customer service and coaches a team to do the same.
* Experience delivering and monitoring KPI’s or other performance indicators.
* Can manage disciplinaries, performance issues, or other employee relations issues.
* Leads operations and is comfortable managing alone in absence of senior management.
* Prioritises inclusivity.
* Track record of delivering excellent customer service and coaching colleagues.
* Successful meeting/exceeding KPIs (sales, availability, satisfaction, engagement).
* Managed employee relations, performance, and absence management.
* Desirable: night‑shift experience in high‑volume environment with safe supportive atmosphere.
Working for us has great rewards:
* Salary dependent on experience, store size, complexity, and location.
* Benefits include discount card, annual bonus scheme, free food and hot drinks, generous holiday, maternity/paternity leave, pension match, share scheme, wellbeing support, colleague networks, cycle-to-work scheme, and special offers.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
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