A brand new and exciting opportunity has arisen for an experienced individual within Quality management. ??????? This is a hugely exciting opportunity for the right person to help take a growing SME into the next phase of its existence. Place of work: - The main site is based in Stourbridge. However, the role will also have responsibility over the other 2 current sites. It may also be a requirement to visit clients, suppliers or sites which could be anywhere in the UK, Europe etc. It would be expected that much of the working day would be within the factory, but it is recognised that time at a desk will also be important to evaluate and disseminate data and detail. Reporting to: - This position will report directly to the Operations Manager and will be a key, integral part of the Operations team. Background / Role Requirement. Over the past decade, our client has enjoyed varied and significant growth in product sales, market involvement and bespoke system development. Significant investment has recently been made to expand warehousing capability, streamline manufacturing processes and enhance / automate the manufacturing process. A documented Quality System is in place and ISO 9001 accreditation has been held for over a decade. General Role Description: - The following list is not exhaustive as the role is expected to evolve and establish routines and procedures as it matures. Work as a key member of the Operations and Factory Management Team. Liaise with customer complaints to understand the details, patterns and trends for customer dissatisfaction. Take operational ownership of the Quality process, including Non-Conformance Reporting etc. Analyse findings to understand route causation then work with relevant staff to implement robust corrective action. Propose alternative methods of systemic operation where deemed advantageous and, if approved, implement accordingly. Work with other members of the Management team during the implementation of a new ERP system to ensure it caters for the ongoing requirements of the Quality function. The successful candidate: Will hold a full UK Driving licence Will hold a UK in date passport Will have previous expin toolbox training/ISO9001. Will have some internal auditing experience. Will have experience from an engineering/manufacturing sector. Will be able to communicate with all stakeholders and internal managers appropriately. Will be a "hands on" proactive and passionate individual. The Fundamental Goal for this role will be to champion the Companies ethic of continuous improvement and work toward a defect free environment such that theycan continue to honour theirintent of best in field for time, cost and quality. In return our client offers a fantastic opportunity within a vastly growing business, becoming part of the senior management team & driving the business forward whilst escalating their own future personalcareer!