Application Deadline: 7 June 2026
Department: Veterinary Services
Location: Victoria animal hospital, London
Compensation: £35,784 - £40,966 per annum (plus £3,954 London Weighting Allowance)
Contract: Permanent, full time (42 hours per week)
Closing date: Sunday 7th June 2026
Role Overview
Deputy Hospital Manager will support the Hospital Manager in overseeing all aspects of the hospital’s daily operations while contributing to long‑term planning and service development.
Responsibilities
* Provide direct line management for receptionists, administrators and van drivers, including recruitment, induction, rota planning, training and performance management.
* Ensure all financial processes (cashing up, payment plans and debt collection) are completed accurately in line with internal policies and external regulations.
* Maintain safe and efficient reception areas, adhering to health and safety requirements, data protection rules and organisational SOPs.
* Oversee robust stock control for both clinical and non‑clinical items and ensure all non‑clinical complaints are processed appropriately.
* Support clinical teams with comprehensive administration services that facilitate veterinary care for thousands of pets each year.
* Act as deputy to the Hospital Manager when required and play an active role in continuous improvement by identifying opportunities to enhance reception and client services.
* Leverage fundraising or event experience to strengthen community engagement efforts.
About You
Excellent problem‑solver, thrives in a fast‑paced environment, prioritises effectively, communicates clearly and delegates with confidence. Strong leadership experience from a veterinary or clinical setting, genuine interest in strategic thinking and shaping future services, and a shared commitment to support pets and their owners.
Essential Qualifications, Skills and Experience
* Experience in a busy customer‑facing environment.
* Experience supervising or managing staff teams.
* Strong communication and conflict resolution skills.
* Experience in financial management, including cashing up and reconciliation.
Preferred but Not Essential
* Experience in a hospital, clinic or veterinary environment.
* Experience in staff recruitment, training and development.
* Understanding of animal welfare and client care issues.
Benefits
* 38 days holiday per year (rising to 43 with service, including Bank Holidays).
* Programs for physical and mental wellbeing support.
* Free access to GP services via MetLife 24/7 GP, private prescriptions and more for you and your family.
* Health cash plan.
* Unlimited access to an employee assistance programme.
* Pension scheme with enhanced employer contribution.
* Professional fees paid with Continuing Professional Development and personal development support.
* Life assurance.
* 20% discount on Pet Plan pet insurance.
* Enhanced family‑friendly policies.
* Recognition scheme.
* Annual volunteer days.
* Charity worker discounts across a variety of retailers.
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