Customer Service Host - Gates/Ticket Sales (GTW) (3153)
Role: Customer Service Host - Gates/Ticket Sales Based at Gatwick. This role involves providing high-quality customer service, selling and advising on tickets and travel products, and helping to maintain a safe and welcoming station environment.
Overview
You will often be the first and last person our customers meet on their journey, making this a vital role for shaping our customers’ day.
Responsibilities
* Providing the highest possible standard of advice, information and service to our customers
* Finding the right tickets for our customers
* Advise on, promote and sell the full range of products, services & promotions to their benefit
* Maintaining a safe, attractive retail station environment
* Participating in the safe running of trains and a safe station environment by complying with procedures
Role requires availability for shifts including weekends and bank holidays. You must live in the local area and have access to independent transport to arrive at the station for early shifts where train service may be limited. All station-based roles may involve standing for long periods.
Experience / Skills / Requirements
* A proactive customer approach coupled with passion and ability to support the team
* Exceptional levels of customer service; you will be a role model for others
* Demonstrable experience of managing customers effectively in difficult environments
* High level of numerical ability
* Effective communication skills demonstrated through your application and assessments
* Live in the local area and ideally able to drive
* Ability to make decisions in a customer-focused manner and carry out instructions effectively
Location & Schedule
Location: Gatwick
Roster: Full Time, covering 24/7 operation (Roster Attached)
In return
You’ll be rewarded with an interesting and varied work schedule, learning and progression opportunities, and industry benefits. Benefits include free travel on our network, Oyster card privileges, up to 75% off travel on other TOCs, final salary pension, and more.
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