Please be advised this is an Apprenticeship opportunity. We are unable to accept your application if you have a level 3 or higher IT-related qualification, or extensive professional work experience in an IT role.
**Drivers are desirable but not essential**
Role: Apprentice IT Support Technician
Location: Derby DE24
Salary: £16,000 - £18,000 p/a
Hours: Monday - Friday, 9.00am - 5.30pm (30 minutes lunch)
Overview of the role
Are you a practical problem solver with a passion for IT? Our client is on the lookout for another apprentice to join their team of techies Reporting into the Technical Services Manager, you will provide a broad range of onsite & remote IT support to corporate clients and school environments
Roles and responsibilities
Reporting into the Technical Services Manager, your duties will include, but are not necessarily limited to the following:
* Provide onsite and remote IT technical support to clients
* Respond to support tickets in a timely manner, resolving tickets where possible and escalating where necessary
* Ordering new ICT hardware and logging devices onto asset register
* Installation and configuring of operating systems
* Software installation, such as Office365, firewalls and anti-virus
* Some lower level network administration may be required, such as setting policies and group permissions
* Performing server backups where required
* Administration of cloud services such as Microsoft 365 and Google Workspace
* Assisting with structured cabling and network infrastructure installation
* Supporting with any technical queries regarding unified comms
* Technical fault diagnosis with audio visual equipment
Training and qualification
Alongside this role, you will study towards your Level 3 Information Communications Technician Apprenticeship Standard, on either the Network Technician or the Support Technician pathway.
You will receive blended training, which includes weekly live, online training sessions and access to on-demand resources via the Pluralsight online learning platform. In addition to this, you will also have a review with your Skills Coach every 6-8 weeks, to ensure you are happy and on-track with your apprenticeship.
Desired skills and personal qualities
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Analytical skills
* Team working
* Initiative
* Non judgemental
* Patience
Qualifications required
* GCSE or equivalent English (Grade 4) essential
* GCSE or equivalent Maths (Grade 4) essential
* GCSE or equivalent ICT (Grade 5) desirable
Job Types: Full-time, Apprenticeship
Pay: £16,000.00-£18,000.00 per year
Benefits:
* Company pension
* Free parking
* On-site parking
* Work from home
Application question(s):
* What IT-related experience do you already have? (This can include IT-related hobbies and online courses)
* Do you drive with access to a car?
* What interests you about the IT industry?
Work Location: In person
Reference ID: Link