Company Description
McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries.
Job Description
We are currently hiring for a Guest Experience Advisor to join our dynamic Guest Experience team at the McArthurGlen Group Designer Outlet in West Midlands. This role is permanent, 16.5 hours per week, and is an in‑person, face‑to‑face position welcoming guests to the centre. Our Guest Services teams bring a diverse range of experience, from students to retirees and all career stages in between. It’s about enjoying meeting people and problem solving. The Guest Services teams are the face of our organisation, creating extraordinary moments of joy for the millions of guests who visit our centres. Actively engage with guests, addressing inquiries and resolving any issues.
* Embrace a culture of “everyone leaves happy” by consistently adopting a positive, proactive and professional approach.
* Promote additional products and services, meeting targets, and delivering a positive experience for all guests.
* Proficiently handle face‑to‑face, email and social media feedback, establishing rapport and representing the McArthurGlen brand.
* Ensure accurate and timely completion of all administrative tasks, such as online gift card orders.
* Take ownership and uphold McArthurGlen’s high standards throughout the Guest Services area, creating a welcoming environment that is well‑organised and stocked with guest and brand information.
* Promote a collaborative working environment, prioritising the guest in all endeavours.
Qualifications
* Possess exceptional people skills and genuinely enjoy exceeding guest expectations.
* Thrive in a fast‑paced setting with customer‑facing and admin tasks.
* Be proactive and able to make things happen.
* Have proficient IT skills including email, Word and Excel.
* Have fluent proficiency in English. Any additional language skills would be an advantage.
* Be flexible with working hours to accommodate the full trading hours of the centre on a rota basis.
Additional Information
* You'll receive a competitive base salary of £12.92 per hour, along with a performance bonus scheme and outstanding benefits, including a wellbeing allowance, private medical insurance, a pension plan, shopping discounts, and more.
* Be part of an international team of over 200 dedicated guest‑focused colleagues throughout the organisation.
* Guest experience is ingrained in your professional background, as you have worked in hospitality and customer‑facing roles for most of your career.
* Over 85% of our employees would recommend us as an excellent place to work.
* Join a team focused on the centre and guest experience, with opportunities to work across various departments and projects at local, national, and international levels.
At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible.
McArthurGlen is committed to the equity of all qualified individuals. In keeping with our dedication, we will take the steps to assure that anyone with disabilities is provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process and/or to receive all other benefits and privileges of employment, please contact Recruitment@mcarthurglen.com
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