Service Coordinator
Godalming - Office based
Free Parking
Service Coordinator - About the Role
* Day to day communication with engineers; allocating call outs and confirming with clients.
* Day to day communication with customers receiving fault call outs and scheduling visits.
* Scheduling monthly planned maintenance appointments and arranging engineering resources.
* Following up with customers following engineering visits.
* Working closely with the service supervisor and engineering manager
* Ensuring that contracted call out response times are achieved.
* Invoicing of call outs and day works.
* Supporting team members when required and undertake any other tasks that may arise.
About the Candidate
* Strong ability to multitask.
* To be able to manage multiple people with different skill sets.
* High level of organisational skills
* Ability to react to incoming fault call outs.
* Work well under pressure.
* To be able to manage customer expectations.
* Must be polite & courteous and be able to develop a good professional communicative relationship with our customers.
* A background dealing with, and scheduling field-based engineers would be a benefit.
* Willing and able to work well with a team, but also have the ability to work well individually.
* PC literate.
* Good time management and communication skills is a must!
* Successful candidate will have to undergo security screening in accordance with our regulatory body
Points of Appeal:
* Joining an established and stable company with a great local reputation
* Competitive basic salary £28,000 - £32,000
* Close knit and friendly team to work with
* Free Parking
* Health care option after 6 months.
* Life Insurance