Company Description
Sports betting, gaming, and interactive entertainment are evolving, and we are at the forefront of this change. We prioritize people by providing exciting, engaging, and entertaining experiences accessible at your fingertips. We push boundaries through innovation and technology, driven by talented individuals like you. Join Entain—because when you join us, it's your game. Let's win together.
Job Description
Are you passionate about sports or delivering excellent customer service? Do you enjoy building positive relationships? As a Retail Customer Service Manager, you will be a vital part of the Entain family, ensuring top-tier customer service and maintaining high standards daily. Working in our vibrant Ladbrokes & Coral betting shops, no two days are alike. You'll contribute to a team that succeeds together and prioritizes our customers' needs.
Reporting to the Shop Manager, you will serve customers and foster rapport to encourage repeat business. Are you ready to launch a successful career?
What you will do
1. Deliver outstanding customer service.
2. Promote safer gambling practices.
3. Take bets on various sports and events.
4. Handle customer transactions, including cash handling.
5. Demonstrate our products and betting terminals to customers.
6. Address customer complaints or concerns with empathy and problem-solving skills.
7. Work towards set targets and goals.
8. Maintain high shop standards.
9. Open or close the shop as needed.
Working patterns
Our shops operate from Monday to Sunday, 8 am to 10 pm, depending on the location, including weekends and bank holidays. Your weekly rota will typically be 30 hours, comprising a mix of long opening shifts, long closing shifts, and shorter evening shifts, which will vary weekly. As a key holder, you'll be responsible for opening and closing the shop.
At Entain, we value work-life balance and provide your rota at least four weeks in advance.
Qualifications
* You must be 18 years or older to work in our betting shops.
* Passion for delivering excellent customer service.
* Ability to build strong relationships and communicate effectively.
* Self-motivated and proactive.
* Comfortable working alone or as part of a team.
* Ability to handle challenging situations calmly and professionally.
Outside of work, you can earn recognition from leaders and colleagues, turning it into prizes. Join a talented, inclusive community where everyone is celebrated for being themselves. If you need adjustments or accommodations during the recruitment process, please contact us.
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At Entain, we do what's right. We are committed to creating a diverse, equitable, and inclusive future for our people and the wider sector. We aim for all our employees worldwide to feel valued, respected, and celebrated for their individuality.
We adhere to all relevant recruitment regulations and employment laws in our operating jurisdictions, ensuring ethical hiring practices globally.
Additional Information
We understand that attracting top talent requires a competitive package and support to reach peak performance. Working in our betting shops, you can expect benefits such as:
* Optional overtime, subject to availability.
* Pension Scheme and annual ShareSave.
* Discounts through Entain Deals.
* Healthcare and wellbeing support.
* Development opportunities.
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