HGV Team Leader/Supervisor to join our Felixstowe Dealership based in Hodgkinson Rd.
Excellent pay up to £23.00 pr hr (£47,800) basic plus alternate Saturday mornings earning up to another £5400 - this is a significant package of £53,000 on offer.
Working closely with the team in order to create high levels of morale and focus to ensure that work is completed in a timely manner and with excellence in quality.
Effective communication with the Service Manager and CSR to ensure that technicians have valid job specifications and time budget prior to work commencing. Ensuring that customer expectations are managed at all times by working with each stage of the service process. Maximising the shifts performance through effective problem solving, coaching & development
Shifts: - 40 hour week
* 07.00 to 13.30 with a 30 min break
* Alternative Saturday mornings at time and half
Responsibilities summary:
* Supervise a team of technicians ensuring that work is carried out as efficiently as possible
* Proactively select and develop lead/master technician to be able to stand in for specified supervisory tasks during times of peak activity.
* Agree resource plans with Workshop Controller (and actions to handle peaks in workload) and anticipate resourcing issues in advance
* Ensure technicians are fully briefed on job requirements and budgets per up-front job specifications
* Manage workshop work-in-progress versus job specification time budgets
* Manage job issues / problems in real time to control the quality of the repair
* Provide diagnostic and technical assistance to technicians to speed fault diagnosis and accurately specify repair solutions
* Ensure timely hand over of completed, fully specified jobs to CSR for invoicing
* Carry out effective shift hand over including any outstanding repair order & customer issue
Knowledge:
* Significant experience of working as a Dealership Technician Supervisor/Team Leader within the Commercial vehicle industry
* Good knowledge of VOSA requirements and MOT testers manual.
* An understanding of Operators Licence Laws and Regulations
* Warranty & Contract scope & procedures
* The application of Standard Times
* Knowledge of workshop KPI's
* An in-depth understanding of the Service Process stages relevant to the role
* An appreciation of our customers, the environment in which they operate and the direct impact we can have on their business
* Technical product knowledge
Required Competences
* City and Guilds, NVQ 3 or equivalent in Commercial Vehicle Technology
* To be able to manage and motivate a team of technicians in their daily activities
* To be able to coach and provide support and guidance to your team of technicians.
* To be able to effectively communicate at all levels both written and verbally
* Basic knowledge of Microsoft Outlook
Benefits:
* Overtime above basic weekly hours and for Saturday mornings.
* 25 days rising with service
* Opportunity to gain an IRTEC licence and IVR from our Training School
* Pension scheme
* Healthcare Scheme
* Employee discounts across retailers, cinemas, ++++
* Cycle to work scheme
Renault Truck Commercials Ltd is an equal opportunity employer
Job Types: Full-time, Permanent
Pay: Up to £23.00 per hour
Benefits:
* Company pension
* Cycle to work scheme
* Employee discount
* Free parking
* Health & wellbeing programme
* On-site parking
* Referral programme
* Sick pay
* Store discount
Application question(s):
* Do you have the Right to Work in the UK without ongoing sponsorship?
Experience:
* HGV Dealership: 3 years (preferred)
* HGV Technician Supervisory: 2 years (preferred)
Licence/Certification:
* HGV Level 3 Technician qualification (preferred)
Work Location: In person