About the roleWe are looking for a Housing Officer to deliver an effective patch management service. You’ll ensure tenancies are managed, help people to sustain tenancies, manage rental income and oversee excellence in service delivery to customers. It will be fast paced, it will not always be plain sailing, but it will be so rewarding. We are looking for someone who is a problem solver, confident, customer focussed, resilient with a flexible, can-do attitude will help the service run smoothly.About youWe’re confident that you can bring expertise and experience that will help you excel at your job. What you need to show us is your drive for success, your passion for enjoying what you do and your authentic approach in following up on what you promise. You will have experience of working in housing/support services or tenancy management or community development/voluntary sector.Excellent IT skills are required as well as the ability to organise, prioritise a busy workload in a vibrant working environment and to respond and adapt to changing priorities to deliver a quality service.Travel across Belfast will be part of the job and you should be able to do this without relying on public transport.About working for ClanmilWe strongly believe in our purpose and by joining our growing and vibrant organisation you will support us to provide homes for people to live well. We have some great benefits in place to reward you which include generous annual leave/flexi, healthcare, pension contributions and a progressive home and agile working policy.
Responsibilities
* Develop positive customer relationships with tenants in your patch, providing an understanding of tenant needs, expectations and views through an effective customer intelligence and feedback framework.
* Maximise rental income in your patch, effectively managing rent arrears in accordance with policy, with support from the Income Recovery team.
* Lead and manage your allocated patch, ensuring that the wellbeing of the patch is advanced (e.g. rent income, repairs, anti-social behaviour, tenant engagement, customer satisfaction, external partnerships).
* Ensure that all tenants are aware of their rights and obligations including under their tenancy agreement.
* Co-ordinate all Clanmil partnerships in your patch area so that Clanmil is a key local partner for delivering local priorities.
* Ensure effective delivery of Supporting People programme objectives in Independent Living schemes in your area.
Skills and Qualifications
* Experience of working in a customer focused environment with a proven ability of delivering a high standard of customer service.
* One years’ experience (within the last five years) of staff management.
* Hold a full UK driving licence and be able to travel to meet the requirements of the post without the reliance on public transport.
* Professional qualification from the Chartered Institute of Housing or other relevant professional qualification.
Vacancy ID 1728833 Job ref. REQ0442 Job Sector Housing and Property Management,Secretarial and Administration Area Derry or Londonderry Location Derry/Londonderry Salary £34,565.38 - £38,996.84 per annum No. vacancies 1 Contract Type Permanent Weekly hours 37 Published date 06/08/2025 Closing date 02/09/2025 Worktime To be confirmed #J-18808-Ljbffr