What's involved with this role: JOB TITLE: Lead Service Designer REF: REACH4362 Pay rate: £213.62 per day PAYE Working Arrangement: Predominantly Remote with some travel to offices in Cardiff. The role: we are seeking an experienced Lead Service Designer to support the delivery of key GP service projects and activities. You will play a pivotal role in shaping user-centred design approaches within a complex health and care landscape. You will lead on research and service design activities, influence senior stakeholders, and coach teams to adopt best practices in user research and agile service development. Mainly Remote working. Good chance of project extension for the right candidate. Key Responsibilities: Supervise and develop other user researchers to assure and improve research practice. Coach, train and mentor others and give direction on which tools or methods to use. Responsible for delivery of a core training programme on specialist research processes across the wider directorate programme and services. Act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team. Effectively get buy-in from the organisation. What the client is looking for: Educated to Masters level or equivalent qualification / experience Practical experience, working at this level, across the range of work procedures and practices. FEDIP Senior Practitioner, or equivalent recognised Advanced Professional qualification is desirable Proven experience as a senior user researcher or service designer. Strong understanding of digital technologies and Agile delivery. Demonstrated experience of a broad range of user research methodologies. Strong communication and interpersonal skills. CXA - Certified User Experience Analyst is desirable Information Acquisition skills to understand a problem or situation and devising a means of resolving them. Agility skills to adapt style and approach to meet the needs of different audiences. How to Apply Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended. We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us AD Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. "XI AD Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.