Job Title: DV Cleared Service Operations Manager
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
Location: Corsham
Duration: 6 months
Rate: up to £550 per day via an approved umbrella company
Must be willing and eligible to go through the DV Clearance process
Our client, a reputable organisation in the IT sector, is seeking a highly motivated Service Operations Manager to join their team in Corsham. This is an exciting opportunity to support critical services within a secure environment, working fully on-site.
What you'll be doing:
* Collaborate with FLC and DD J3/J5 teams to plan the projects service deployments.
* Lead all customer communications from the projects Service Operations team to DD, FLCS, and CyISOCs.
* Coordinate with the DD J3 Planned Outage cell on all service-impacting outages.
* Produce and maintain the projects Operational and Exercise activity briefing pack, used for weekly/monthly briefings at all levels.
* Support the D&IS Front Door for all the projects service requests.
* Utilise ITSM tools (Remedy) to interact with FLC units and manage service requests.
* Develop and support the projects processes aligned with DD, including CSRs and CSIs.
* Manage and update the projects Node tracker for all active nodes in near real-time.
* Attend key operational meetings to provide updates on the projects activities.
* Be ready to backfill the Service Desk Management Service during periods of absence.
What you'll bring:
* Proven experience in service operations management within a secure or military environment.
* Strong knowledge of ITSM tools, particularly Remedy.
* Excellent communication skills for liaising with multiple teams and stakeholders.
* Ability to produce clear operational documentation and briefings.
* Experience managing service requests and outage planning.
* Flexibility to support team needs, including backfilling roles when required.
If you are a proactive, detail-oriented professional with DV clearance and a passion for operational excellence, we want to hear from you. Apply now to join a dynamic team supporting vital national services. xsngvjr
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