Sales & Operations Manager
Location: Fareham office / Hybrid, 2-3 days in
Salary: Salary dependent upon experience
Vacancy Type: Full time, Permanent
Overview
A leading conveyancing law firm is seeking a sales and operations manager to work full time from its head office in Whiteley, Hampshire. This is a wide‑range role for a non‑lawyer to make an impact within a dynamic law firm environment. It would suit an estate agent, mortgage broker or similar with some previous managerial experience, a good grasp of the residential conveyancing process, ideas for improving the process and the ability to ensure the firm's conveyancing sales and operations are streamlined, functional and subject to continuous development.
Responsibilities
* Oversight of client acquisition and intake processes
* Operational responsibility for delivery of satisfactory client outcomes in accordance with set service standards and workflows
* Problem solving by working with technical, compliance, technology and finance teams
* Fast‑track issue resolution
* Seeking continuous improvement of processes and procedures to ensure scalability
Key skills and experience required
* Sales and operational experience within the property industry
* Excellent organisational and prioritisation skills
* Strong communication and interpersonal skills with a professional manner when dealing with clients and lawyers. The ability to communicate and resolve issues effectively
* Commercial awareness with experience of managing targets
* High level of digital literacy and willingness to evaluate and implement technology improvements
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