Join to apply for the Customer Care Representative role at Mediahuis IRL
1 day ago Be among the first 25 applicants
Join to apply for the Customer Care Representative role at Mediahuis IRL
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from Mediahuis IRL
Role Purpose
Support customer contacts before, during and after subscription by providing fast and easy support to corporate customer enquiries. Secure satisfied customers and log relevant customer information to enable Mediahuis to improve the customer experience and the business. To manage contacts from our customers, with a view to assisting them with their enquiries. These enquiries may include subscription queries, account queries, customer complaints, account payments and any other general enquiries.
Role Responsibilities (Overview)
* Ability to quickly identify the customer’s needs and provide additional accurate information as required
* Conduct all contacts in a polite, helpful, sincere and professional manner, ensuring every customer has a positive interaction
* Handle customer queries by phone, email or webchat
* Provide fast and easy support by using the specific contact method
* Build trust with the customer by being empathic, helpful and providing a solution that satisfies the customer
* Keeping the customer informed of the latest products and services
* Effectively handle customers looking to cancel their subscription
* Treat all customers and potential customers’ details with the utmost confidentiality, and inline with GDPR compliance
* Be aware of the targets and always work to meet these targets
* Demonstrate an ability to listen to the customer and show a willingness to assist them with any queries they may have
* Accurately capture the information provided by customers
* Updating CRM and capturing relevant customer information to enable the business to provide customer insight
* Dealing with customer complaints and liaising with internal departments in resolving customer issues
* Be able to work as part of a team and be an active contributor to team meetings
* Advise management of any work practices that could improve the service to customers
Experience & Qualifications (Minimum Experience & Essential Knowledge)
* Previous customer care experience in a related field i.e. customer care provision; query handling; upselling and retention
* Multi-channel customer contact experience (phone, webchat and email handling)
* Ability to contribute as part of a successful team
* Flexible approach
* Ability to work in a fast-paced environment
* A minimum of 6 months contact centre experience in a multi-channel operational environment
Preferred
* Proven experience or knowledge of a digital subscription business coupled with a knowledge of online tools and resources would be beneficial but not necessary
* Any industry related qualifications
* Previous experience of working in a newly designed customer care function
Skills (Technical & Non-technical)
* IT literate
* Excellent communication and interpersonal skills both written and verbally
* Sound decision making skills
* Objection handling and upselling
* Adaptability and learning agility
* Ability to manage and resolve issues or complaints in an efficient, effective manner which doesn’t compromise the quality or timeliness of service
* Free Parking
* 25 days annual leave
* Enhanced pension contributions
* Maternity pay
* Sick pay
* Educational assistance
* Employee Assistance Programme
Equality, Diversity & Inclusion
Mediahuis Ireland is committed to fostering an inclusive and respectful environment where everyone is treated with dignity and respect. We celebrate diversity in all its forms and actively seek to create a workplace that reflects the communities we serve. As an equal opportunities employer we welcome applications from all individuals.
Our recruitment processes are designed to be fair, transparent, and free from bias at every stage. If you require any adjustments during the process to support you in your application, please let us know. We are happy to make reasonable accommodations to ensure a positive experience for all candidates.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Media Production
Referrals increase your chances of interviewing at Mediahuis IRL by 2x
Get notified about new Customer Care Representative jobs in Belfast, Northern Ireland, United Kingdom.
Customer Service Advisor - Natwest/Ulsterbank Belfast
Belfast, Northern Ireland, United Kingdom 6 days ago
Dundonald, Northern Ireland, United Kingdom 1 week ago
Customer Service Advisor - Natwest/Ulsterbank Belfast
Dundonald, Northern Ireland, United Kingdom 6 days ago
Belfast, Northern Ireland, United Kingdom 2 weeks ago
Belfast, Northern Ireland, United Kingdom 2 weeks ago
Customer Service Executive (3-6 month FTC)
Belfast, Northern Ireland, United Kingdom 2 days ago
Belfast, Northern Ireland, United Kingdom 2 weeks ago
Belfast, Northern Ireland, United Kingdom 1 day ago
Belfast, Northern Ireland, United Kingdom 2 days ago
Dundonald, Northern Ireland, United Kingdom 1 day ago
Belfast, Northern Ireland, United Kingdom 1 day ago
Belfast, Northern Ireland, United Kingdom 6 days ago
Belfast, Northern Ireland, United Kingdom 1 day ago
Belfast, Northern Ireland, United Kingdom 1 week ago
Dundonald, Northern Ireland, United Kingdom 1 day ago
Belfast, Northern Ireland, United Kingdom 1 day ago
Customer Service Advisor - Natwest/Ulsterbank Belfast
Dundonald, Northern Ireland, United Kingdom 1 day ago
Belfast, Northern Ireland, United Kingdom 2 weeks ago
Dundonald, Northern Ireland, United Kingdom 1 day ago
Castlereagh, Northern Ireland, United Kingdom 1 day ago
Belfast, Northern Ireland, United Kingdom 1 week ago
Belfast, Northern Ireland, United Kingdom 1 week ago
Belfast, Northern Ireland, United Kingdom 1 week ago
VodafoneThree - Customer Success Advisor
Belfast, Northern Ireland, United Kingdom 2 days ago
Belfast, Northern Ireland, United Kingdom 5 days ago
Belfast, Northern Ireland, United Kingdom 4 days ago
Belfast, Northern Ireland, United Kingdom 2 weeks ago
Belfast, Northern Ireland, United Kingdom 1 week ago
Belfast, Northern Ireland, United Kingdom 1 week ago
Belfast, Northern Ireland, United Kingdom 2 weeks ago
Customer Service Advisor - French Speaking
Belfast, Northern Ireland, United Kingdom 3 weeks ago
Belfast, Northern Ireland, United Kingdom 3 days ago
Italian Speaking AI Gaming Customer Service Advisor - Belfast
Belfast, Northern Ireland, United Kingdom 6 days ago
Belfast, Northern Ireland, United Kingdom 18 hours ago
Belfast, Northern Ireland, United Kingdom 1 month ago
Customer Assistant - Shore Road, Belfast
Belfast, Northern Ireland, United Kingdom 2 days ago
Client Relationship Manager Executive / Assistant
Belfast, Northern Ireland, United Kingdom 3 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr