Corporate Front of House and Security STARS - Brand Ambassador (Bristol)
Full‑time
Our STARS deliver a consistently high‑end, comprehensive, and discreet security‑focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customers' people, property, and information always, in a knowledgeable, professional, and service‑oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.
We combine best in class, impeccable Front of House services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.
We have an exciting opportunity for an experienced Security led Front of House, Brand Ambassadorto join our STARS team working for one of our high‑profile clients in Bristol, BS16 1EJ.
STARS at Securitas provide a “two roles in one” service to our clients, their staff, visitors and customers.
We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third‑party vendor management and much more all combined with a discreet and vigilant security service.
* Average 42 hours per week
* Shifts
o 4 days, 4 off, 4 nights, 4 off
o 07:00 - 19:00 / 19:00 - 07:00
Responsibilities:
* Meet and greet all staff, visitors and contractors in a professional and personable manner
* Deliver a consistently high‑end customer focused experience
* Embody a high‑performance approach and encourage colleagues to do the same
* Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
* Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
* Assist in emergency situations
* Provide timely and accurate information
* Respond appropriately to varying and fast changing priorities
* Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
* Represent Securitas and the client organisation in a manner that is in‑keeping with the values, brand identity and culture of both
* 5 year checkable history
* Must have or willing to achieve
o Valid SIA License
o BPSS
o SC Clearance (requires candidates to have resided in the UK for a minimum of 5 years).
Please only apply if you have experience delivering exemplary customer service with exceptional levels of communication and personal presentation.
* Highest quality personal appearance
* Flexible, professional and adept at working under pressure
* Outstanding written, verbal and oral communication skills
* Customer oriented with a passion for high‑level service
* Working knowledge of administrative computer packages such as MS Office, GSuite, etc.
* Polite and proactive
* Punctual and trustworthy
* Able to use initiative and highly adaptable
* Experienced in Customer Service, Front of House, Concierge, Hosting or customer facing role ideally within a corporate environment
* Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on
Company Benefits
* Company pension and advice and planning
* Discounted gym memberships
* Wellness advice and support, including financial, emotional and physical
* Dental and Physical Health Plans
* Cycle to work scheme
* Car lease and new car purchasing schemes
* Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
* Mortgage advice
* Payroll ISA's
* Eligibility for Costco Membership
Learning & Development
* Support with further education
* 100's of eLearning courses
* Accredited courses by C&G, ILM, IOSH and SIA
* Leadership Development programs both local and global
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