Retail Security Officer – Lidl
Mitie Cleaning & Hygiene Services is recruiting a Retail Security Officer to deliver exceptional customer service while creating a safe shopping environment at the Lidl store on St Philips Causeway, Bristol.
Key Responsibilities
* Record all activity accurately on the correct documents in alignment with client and company quality procedures.
* Follow site‑specific risk assessments to ensure all activities are completed safely.
* Uphold the highest personal and professional standards as a Mitie employee and embrace a total quality approach to every aspect of your work, colleagues and clients.
* Maintain a safe working environment free from crime and health and safety related issues for colleagues, contractors and customers.
* Provide visible security contact for colleagues, contractors and customers.
Main Duties
* Deliver industry‑leading customer service.
* Dress in full uniform and keep the store clean and tidy.
* Deter violence and public order offences.
* Conduct store patrols and utilise CCTV systems to reduce crime and stock loss.
* Liaise with store management teams.
* Report incidents and crime through leading technology.
* Liaise with police and crime partnerships to support crime reduction in the store.
* Wear Body‑Worn CCTV to increase colleague and customer safety.
Who we are looking for
* Experience delivering customer service.
* Excellent written and verbal communication skills.
* Adaptable communication style to meet the needs of diverse people groups.
* Ability to work in a fast‑moving service business.
* Capability in the use of technology.
* High attention to detail and enthusiasm.
* Previous experience in a similar role is desirable but not essential.
* Public Space Surveillance SIA licence is desirable but not essential.
Benefits
* Contracted hours.
* Annual leave entitlement.
* Pension and life assurance schemes.
* Free uniform supplied.
* SIA Re‑licencing programme.
* Access to Mitie’s employee benefits including retail discounts, reward schemes and online GP services.
* Comprehensive training and development programme (apprenticeships available).
To apply, click Apply Now.
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