Job title: Consumer Policy and Partnerships Manager
Division: Cross-Cutting Policy & Strategy (CCPS)
Department: Consumer Policy and Outcomes (CPO)
1. Salary: National (Edinburgh and Leeds) ranging from £72,100 - £90,000 and London from £79,300 - £100,000 (salary offered will be based on skills and experience)
2. This role is graded as: Manager/Technical Specialist, Regulatory
3. Your recruitment contact is Raimonda via k. Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.
About the FCA and team
We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth and shaping the future of UK finance services.
The Consumer Policy and Partnership Team sits within the Consumer Policy and Outcomes (CPO) Department, in the Cross Cutting Policy and Strategy (CCPS) Directorate. The directorate’s goal is to maintain a regulatory framework that sets clear standards we expect of all firms and individuals in UK financial services, to prevent harm to consumers or markets.
The Consumer Policy and Partnerships team is a core part of CCPS and leads on a number of high-profile cross-cutting consumer issues including our approach to vulnerability, financial inclusion and financial capability. We work closely with Sectors and Consumer Duty teams to design and deliver our work. The team also manages the FCA’s Consumer Network of over 40 influential consumer groups, as well as managing engagement on cross-cutting consumer protection issues with government departments and other regulators, such as the UK Regulator’s Network (UKRN) and the Money and Pensions Service (MaPS).
Role responsibilities
This role provides an opportunity to lead high profile, cross cutting consumer policy work, champion consumer engagement and manage key stakeholder relationships. Key responsibilities include:
4. Leading cross sector consumer policy, including financial inclusion and financial capability, acting as a centre of expertise and driving delivery of priority initiatives such as the Government’s Financial Inclusion Strategy
5. Embedding support for consumers in vulnerable circumstances by ensuring their needs are reflected in FCA policies, frameworks and communications
6. Managing high quality external engagement with government, industry, consumer groups and other regulators, representing the FCA credibly on consumer issues
7. Championing the consumer voice, overseeing the Consumer Network, sharing insights across the organisation and working with Communications to ensure clear and consistent messaging
As part of the Department leadership team, you will also:
8. Lead and develop a team of around 10, ensuring they are supported, high performing and delivering against objectives
9. Support the Head of Department and contribute to wider directorate and FCA priorities
Skills required
Minimum:
10. Extensive experience in applying analytical skills to policy work on complex issues
11. Proven ability to influence and manage senior internal and external stakeholders
12. Proven experience of managing high-performing teams effectively, developing talent and creating an environment that enables them to perform at their best
Essential:
13. Able to plan, oversee and drive delivery of multiple complex projects
14. Able to draft and deliver complex, strategic written communications, with experience drafting FCA policy
15. Understanding of what makes markets work well for consumers and the impact of regulation on consumers, including unintended outcomes
16. Confident leader of people, with experience of delivering through others, managing and improving performance and matrix‑managing where required
17. Able to respond rapidly to a changing environment and/or changing priorities
18. A strategic thinker who can engage and influence senior stakeholders internally and externally
19. Confident working collaboratively and flexibly with colleagues across the FCA
Benefits
20. 28 days annual leave plus bank holidays
21. Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors)
22. Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary
23. Private healthcare with Bupa, income protection and 24/7 Employee Assistance
24. 35 hours of paid volunteering annually
25. A flexible benefits scheme designed around your lifestyle
For a full list of our benefits and our recruitment process as a whole visit our benefits page.
Our values and culture
Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation and delivers better regulation.
If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.
We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.
Disability confident: our hiring approach
We’re proud to be a Disability Confident Employer and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes we may progress applicants whose experience most closely matches the role’s key requirements.
Useful information and timelines
Timeline:
26. Job advert closes: midnight, on 14th April 2026
27. CV Review/Shortlist: 15th April 2026
28. First Interview: w/c 20th April 2026
29. Assessment: w/c 27th April 2026
30. Second Interview: w/c 11th May 2026
31. Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.