Overall Job Purpose:- To be part of a team that owns key support functions as follows: Hardware break fix support and management Printer configuration and ongoing management Software installation and ongoing management Key Responsibilities:- Acting as a first point of contact via telephone, email or ticket to customer or internal related queries To liaise with customers in relation to support queries keeping customers informed Work to SLAs, personal KPIs and strategic objectives Creating/Updating KB articles Management of ServiceNow Ticketing system Keep training up to date Experience, Personal Qualities and Skills:- Excellent customer facing phone manner and communication skills Great analytical skills and thinking Executing detailed administration instructions in a timely manner The ability to prioritise workload and work in an organised manner Skilled use and support of Microsoft Teams, Word, Excel and PowerPoint Good working knowledge of O365, Windows server & Active Directory ServiceNow experience advantageous but not essential Work in a previous helpdesk role advantageous but not essential Must be self-motivated and able to be an effective team player Must have pride in delivering the best Service possible Enjoy working as part of a team To be considered for this opportunity it is essential you have a professional work ethic with excellent attention to detail. Strong customer facing skills with the ability to multitask with accuracy is also required. ITIL and Microsoft accreditations would be beneficial but not essential. Mayflower is acting as an Employment Agency in relation to this vacancy.