Introduction Some organisations talk about making a difference. We actually do it - every single day. BUSY Group is one of Australia’s longest-standing not-for-profit community services organisations, nearly 48 years, 1,100 employees across Australia, NZ, UK, and Canada, operating schools, employment services, and specialist programs supporting vulnerable communities. We’re growing, and we’re building a newly created Employee Relations Specialist role to own the IR/ER space across the Group. Description The Role Reporting to the Head of People & Culture, you’ll be our go-to expert for workplace relations partnering with HRBPs and leaders to navigate complex cases, interpret Modern Awards, and build the frameworks and leader capability that a scaling multi-jurisdictional organisation needs. You’ll bring structure to ambiguity and composure to high-stakes situations. Modern Award interpretation, NES compliance, and multi-jurisdictional employment guidance End-to-end complex case management, investigations, disciplinary processes, grievances, and disputes Coaching leaders to handle IR/ER matters with confidence and consistency Building and maintaining IR frameworks, policies, and standard operating procedures Fair Work Commission matters and liaison with external employment lawyers ER trend reporting and data-driven identification of systemic issues Why BUSY Group? Purpose-driven: your work directly supports students with complex needs, job seekers, veterans, and communities across four countries Shape the function: newly created role with the autonomy to build IR/ER from the ground up Growth: actively expanding internationally Gold Coast based with hybrid flexibility Skills And Experiences Who We’re Looking For We’re open to two profiles: an experienced IR/ER specialist from employer associations, legal practice, government, or in-house ER looking for purpose-driven work or a strong HRBP / Senior HR Advisor, who lives and breathes industrial relations and is ready to step into a dedicated specialist role. Demonstrated workplace/employee relations experience with strong Award interpretation capability Proven ability to manage complex ER cases end-to-end with procedural fairness and rigorous documentation Experience coaching leaders on workplace matters with practical, commercially aware guidance Excellent written communication, investigation reports, briefing papers, and correspondence that are clear and defensible Tertiary qualification in HR, Employment Law, Industrial Relations, or related discipline Above all, you’re calm under pressure, methodical in your approach, and you lead with logic and rigour without ever losing sight of the human being on the other side of the table. Ready to apply? Submit your CV and a brief cover letter outlining which profile resonates with you and why workplace relations in community services appeals. BUSY Group is committed to creating a diverse and inclusive workplace. We encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, veterans, people with disability, and people of all genders and sexual orientations. A current Working with Children Check (Blue Card) or willingness to obtain one is required.