Resident Liaison Officer
South Coast (Hastings to Brighton)
Basic Salary: £31,500 + Car Allowance: £5,000 (Long‑Term 15‑Year Framework)
We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a well‑established contractor delivering planned kitchen and bathroom refurbishment works across scattered social housing properties along the South Coast, covering Hastings through to Brighton.
This is a long‑term opportunity to work on a major 15‑year framework delivering works on behalf of a leading housing provider. The role will be key in ensuring residents receive clear communication, support, and a positive experience throughout the refurbishment programme.
The successful candidate will act as the primary link between residents, site teams, and client representatives, helping to ensure works are delivered efficiently, safely, and with minimal disruption to tenants.
Key Responsibilities
* Act as the main point of contact for residents throughout kitchen and bathroom refurbishment works.
* Carry out pre‑start consultations and resident visits across occupied properties.
* Coordinate access arrangements and manage appointment schedules.
* Provide regular updates to residents regarding works progress and timelines.
* Handle complaints, queries, and concerns in a professional and timely manner.
* Support vulnerable residents and raise safeguarding concerns when required.
* Liaise closely with site managers, operatives, subcontractors, and housing representatives.
* Maintain accurate records, communication logs, and project updates.
* Support customer satisfaction targets and ensure a high level of resident engagement.
Candidate Requirements
* Previous experience working as a Resident Liaison Officer within social housing or planned maintenance.
* Experience on kitchen and bathroom refurbishment programmes preferred.
* Strong communication and customer service skills.
* Ability to manage multiple properties across a wide geographical area.
* Organised, proactive, and confident working independently.
* Good IT skills including Microsoft Office.
* Full UK driving licence essential due to travel requirements.
Package
* Basic Salary: £31,500.
* Car Allowance: £5,000.
* Long‑term 15‑year framework contract.
* Opportunity to work across a major South Coast housing programme.
* Stable and secure long‑term employment with progression opportunities.
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