Job summary
We are looking for a compassionate, hard-working individual to join our team as a Senior Administrator. We are a busy, dynamic surgery with over 20,000 patients, local to Hyde and the surrounding areas.
As a Senior Administrator, you'll take primary responsibility for managing the reception area, ensuring it runs smoothly, efficiently and with a calm, welcoming atmosphere.
You'll be the first point of contact for patients and visitors, handling a wide range of administrative tasks and complex requests with professionalism and empathy, and play a vital role in delivering outstanding patient care.
Working alongside senior members of the non-clinical team, you will work together to ensure a positive patient experience.
Main duties of the job
* Reception duties
* Patient interaction
* Document management
* Data input and system navigation
* Triage support
* Complex request handling
About us
Why join The Brooke Surgery
We are creating a new vision for healthcare, where the patient receives the help they need, when they need it. To achieve this, we have invested in top resources to deliver our service - from the best online consulting systems, telecom solutions, to EMIS add-ons and texting services.
We strongly believe in helping our staff be the best they can be and will help you grow and support you professionally with in‑house teaching and regular feedback. Staff welfare is important, and we pride ourselves in team building and creating a happy working environment.
Details Date posted
06 November 2025
Pay scheme
Other
Salary
£14 an hour
Contract
Permanent
Working pattern
Full‑time
Reference number
A2871-25-0008
Job locations
20 Market Street
Hyde
SK14 1AT
Job responsibilities
As a Senior Administrator, your key responsibilities will include:
* Reception duties - oversee the day-to-day running of a busy reception desk, ensuring high standards of service and organisation
* Patient interaction - welcome patients, manage appointments and handle enquiries with warmth and efficiency
* Document management - scanning, uploading and maintaining accurate patient records
* Data input and system navigation - using different IT systems to manage patient information and support clinical teams
* Triage support - identifying patient needs and directing them to appropriate internal and external services
* Complex request handling - managing sensitive or challenging situations with discretion and care
Person Specification Experience Essential
* Customer-focused with excellent customer service skills.
* Skilled in managing difficult conversations with tact and professionalism.
* Compassionate and empathetic, with a keen eye for recognising patients in need.
* IT confident, able to navigate multiple systems with ease.
* Responsible, kind and respectful.
* Strong sense of teamwork and integrity.
Desirable
* Previous GP surgery experience is preferred but not essential. We value the right attitude and a willingness to learn.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: The Brooke Surgery
Address: 20 Market Street, Hyde, SK14 1AT
Employer's website
https://brookesurgery.co.uk/ (Opens in a new tab)
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