IT Support Engineer
Full Time / Permanent
Monday to Friday
On Site – Bumpers Farm, Chippenham, Wiltshire
Salary: £25,000 per annum
Additional pay:
* Annual bonus scheme
Additional benefits:
* Life assurance
* Private healthcare cover
* Incremental holiday entitlement
* Extra paid day off for your birthday
* Company sick pay scheme
* Attendance bonus
* Employee assistance programme
* Perkbox rewards
* Free fruit delivered weekly
* Free onsite parking
* Staff events
About us:
Executive Jet Support Ltd is a world leading provider of commercial aircraft, engines and airframe components to almost 300 operators in over 50 countries across the globe. We aim to develop long-term relationships and build trust and loyalty with our customers. We are a family-based company that is driven by pride in our company and pride in the support we provide for our customers. And we are a great company to work for
About the role:
We are seeking a highly organised and detail-oriented assistant to join our team. The ideal candidate will possess strong IT and Admin skills and be proficient in various office software applications. This role is essential for ensuring the smooth operation of our office, providing IT and Admin support to the team and developing and maintaining efficient processes. Great learning opportunity
* Support the EJS team with various IT tasks as required to enhance productivity
* Providing technical assistance to end users via troubleshooting and resolving issues related to laptops, phones, printers, and office hardware/software.
* Managing user permissions, SharePoint structures, and IT equipment provisioning. (1st and 2nd Line IT support)
* Supporting data protection protocols, including MFA, VPN, and ISO 27001-aligned practices
* Assisting in IT projects
* Creating and assisting in document creation (knowledge base articles for IT team and end users)
* Assisting senior IT Engineers with security, infrastructure and data analytics
* Ability to learn process such as downloading, analysing and extracting data form aircraft PDF document records.
* Assist in running crystal reports / generating SQL script to import data into Quantum (Aviation ERP).
* Assist running SQL's in Quantum to update and fix incorrect data.
About you:
* Proven experience in an IT support role or similar position.
* Eager to learn advanced IT technologies
* M365 basics and Active Directory basics to create users and assign security groups, licenses etc.
* Must know basics around print servers (highly beneficial if you know how to deploy printers via GPO or Intune)
* Must know how to build laptops via MDT or Autopilot
* Must be able to troubleshoot low level IT issues to a good standard and is happy to ask for help and escalate if needed
* Must know the basics of networking and understand the basic principles
* Must know basic Hyper-V VM management
* Must have worked in a ITIL controlled environment
* Must understand basic CMD and PowerShell commands / scripts
* Must have worked on and configured network equipment to a basic level
* Must know windows DFS and security permissions and Share Permissions
* Must understand SharePoint permissions and folder structure
* Experience in setting up users in an ERP / setting up user profiles in Quantum (Aviation ERP).
* Ability to follow guides provided by senior technicians
* Excellent attention to detail and methodical thinking
If you have the skills, drive and ambition we need and you want to be part of a growing, dynamic and professional aviation company, send us your CV and a covering letter.
Job Type: Full-time
Pay: £25,000.00 per year
Benefits:
* Additional leave
* Company pension
* Cycle to work scheme
* Free parking
* Life insurance
* On-site parking
* Private medical insurance
* Sick pay
Work Location: In person