Job Overview
We are seeking a dedicated and enthusiastic Porter to join our team in the hospitality sector. The ideal candidate will play a crucial role in ensuring that our guests receive exceptional service and a welcoming environment. As a Porter, you will be responsible for maintaining cleanliness and orderliness in the premises while assisting guests with their needs. This position is perfect for individuals who thrive in a dynamic setting and have a passion for providing outstanding guest services. The shift will run from 10pm - 8am.
Responsibilities
* Greet guests upon arrival and assist them with their luggage or belongings.
* Maintain cleanliness in public areas, including lobbies, hallways, and restrooms.
* Ensure that all equipment and facilities are well-maintained and functioning properly.
* Assist with the delivery of messages, packages, or other items to guests.
* Provide information about the hotels services, amenities, and local attractions to enhance the guest experience.
* Respond promptly to guest requests and inquiries, demonstrating excellent phone etiquette.
* Collaborate with other departments to ensure seamless operations within the hotel.
* Uphold safety and security protocols to ensure a safe environment for both guests and staff.
Skills
* Strong communication skills with an emphasis on guest services; multilingual or bilingual abilities are highly desirable.
* Previous experience in hotel or hospitality settings is an advantage.
* Excellent organisational skills with attention to detail.
* Ability to work effectively under pressure while maintaining a positive attitude.
* A friendly demeanour with a strong commitment to customer satisfaction.
* Proficient phone etiquette for handling guest inquiries professionally.
Join us as we strive to create memorable experiences for our guests through exceptional service!
Please note we do have live in accommodation available to the suitable candidate.
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