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It technical support apprentice j3392

Gloucester
Getting In
It
Posted: 4 July
Offer description

IT Technical Support Apprentice J3392

Apply From: 27/11/2024


Learning Provider

Delivered by GLOUCESTERSHIRE COLLEGE


Employer

SOUTH WEST APPRENTICESHIP COMPANY LTD


Vacancy Description

Duties will include:

* Being the first point of contact for any external customers or clients
* Providing technical support in relation to IT and software systems
* Troubleshooting based on client queries
* Developing business knowledge and understanding the software used
* Explaining the use of systems to clients and responding to enquiries in a fast and efficient manner

Candidates will:

* Be computer literate to a high standard
* Have a genuine passion for IT and software
* Be organised and responsive, using initiative and motivation to deal with enquiries
* Be strong communicators, both internally and externally
* Be reliable and enthusiastic when approaching all tasks
* Have work or volunteer experience (desirable)


Key Details


Vacancy Title

IT Technical Support Apprentice J3392


Employer Description

As an apprentice, South West Apprenticeship Company Limited, the Flexi Job Agency (FJA) will employ the successful candidate on behalf of this employer. 99% of our apprentices gain full-time employment with their host organisation after completing their apprenticeship or they have progressed onto higher qualifications. The experience and knowledge you gain, plus the relationships you develop, make it easier to progress quickly.


Vacancy Location

Kestrel Court Waterwells Drive, Waterwells Business Park, Quedgeley GL2 2AT


Wage Frequency

Custom


Number of Vacancies

2


Vacancy Reference Number

1000289067


Key Dates


Apply From

27/11/2024


Closing Date For Applications

2024-12-13 23:59:59


Interview Begin From


Possible Start Date

2025-01-13 00:00:00


Training


Training to be Provided

Training will be delivered both in college and in the workplace.

The apprenticeship will cover the following core areas:

* Providing technical support to internal and external customers
* Establishing and diagnosing ICT problems and faults
* Applying appropriate security policies
* Resolving ICT technical issues
* Stakeholder communication
* Testing methodologies
* Documenting or escalate ICT tasks

Benefits for learners:

* Gaining industry recognised professional qualifications
* Developing skills to increase your career potential
* Full support from industry experienced staff
* Working with the British Computing Society (BCS)


Learning Provider

GLOUCESTERSHIRE COLLEGE


Skills Required

Communication skills, IT skills, Organisation skills, Reliability, Enthusiastic

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