We are pleased to be recruiting for a Helpdesk Administrator to work on our maintenance help desk.
The successful applicant will be working within our reactive maintenance contract on our customer helpdesk.
Responsibilities:
* Prioritising and logging faults on the correct database.
* Providing high quality first point of contact service for all our customers reporting into the helpdesk.
* Assisting with the co-ordinating of engineers and proactively dealing with their queries.
* Dealing with outside contractors to arrange attendance to localised faults.
* Providing clients with timely updates on the current status of their jobs.
* The submission of paperwork to the client within the agreed timescales.
* Accountable for the accurate updating of the day diary as work progresses.
* Arranging site meetings/visits between clients, contractors and operatives.
* Updating the PPM database.
* Ordering materials, liaising with wholesalers while maintaining communication with the internal accounts department.
* Typing and amending ET&I paperwork as required.
* Accountable for facilitating invoicing/applications.
* Raising purchase orders in line with departmental requirements.
We are pleased to be recruiting for a Helpdesk Administrator to work on our maintenance help desk.
The successful applicant will be working within our reactive maintenance contract on our customer helpdesk.
Responsibilities:
* Prioritising and logging faults on the correct database.
* Providing high quality first point of contact service for all our customers reporting into the helpdesk.
* Assisting with the co-ordinating of engineers and proactively dealing with their queries.
* Dealing with outside contractors to arrange attendance to localised faults.
* Providing clients with timely updates on the current status of their jobs.
* The submission of paperwork to the client within the agreed timescales.
* Accountable for the accurate updating of the day diary as work progresses.
* Arranging site meetings/visits between clients, contractors and operatives.
* Updating the PPM database.
* Ordering materials, liaising with wholesalers while maintaining communication with the internal accounts department.
* Typing and amending ET&I paperwork as required.
* Accountable for facilitating invoicing/applications.
* Raising purchase orders in line with departmental requirements.
The successful applicant will be:
* Highly proficient IT skills including competence in MS Project, Excel, Word and CAD
* have good communication skills, fluent in both written and oral English - t he ability to communicate confidently and clearly is imperative
* Ability to work to tight deadlines
* The ability to influence others and co-ordinate work flows
* Reliable, punctual, well organised
* Experienced in providing diverse and flexible administrative support
Hours of Work: Ideally this is a full time role offering 40 hours per week 9.00am to 5.30pm, Monday to Friday.
KH Engineering Services are part of the M Group where we can offer the following company benefits; 23 days holiday (plus 8 bank holidays), Life Assurance + Health Cash plan, Company Pension Scheme, Developmental Training, Employee Assistance Programme, and a My Rewards Scheme to help save on everyday spending.
*KH Engineering Services Limited are an equal opportunities employer*
#J-18808-Ljbffr