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This range is provided by clueQuest Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
The new sales support and event planning rep will serve as an integral part of the growth of our sales team. The successful candidate will demonstrate a passion for sharing our company's story and how our services and products can help inspire and improve the varied work our returning client groups and our new prospective clients engage in. The new rep will employ methodical organisation, professional and refined prioritisation skills, and an efficient self-initiative to contribute to the ongoing coordination of special bookings and new B2B events at clueQuest.
Responsibilities
* Sales Support responsibilities:
* You will manage special bookings from start to finish, offering excellent customer service throughout, including post-sale.
* You’ll accurately upsell the company’s products by getting to know our live escape games and play at home games and other offerings.
* You will analyse our existing client base and introduce ways of upselling and cross-selling as appropriate.
* Working independently, you’ll identify potential new clients to target and proactively approach them using memorable and professional methods.
* Cold calling, emailing booking organisers who have started orders but have not finished them, “leafleting” our corporate team voucher puzzles to local businesses in the area, representing clueQuest at exhibitions, fairs, or market stalls.
* Manage sales (with guidance from the CEO) of three key areas:
o Public: Use innovative sales methods to engage the public, encourage the uptake of all clueQuest products, and drive footfall.
o Corporate: Engage businesses to increase bookings used for team building and staff incentives.
o New product launch: Promote our future products in coordination with the marketing lead.
* Actively develop your market insight to keep on top of consumer trends to spot further potential and growth opportunities, and report back on a quarterly basis.
* You’ll work closely with the leadership team and marketing lead to formulate strategies and deliver engagement plans.
* Event Organisation:
* Coordinate and manage special promotional events.
* Ideate and develop events.
* Handle marketing strategies, sponsorship identification, and speaker/performer coordination.
* Oversee on-site activities and collect feedback for post-event evaluation.
* Communicate clearly with stakeholders and provide summaries and financial reports after events.
Requirements
* Person Specification Requirements:
* Excellent time management and organisation skills.
* Exceptional communication and interpersonal skills.
* Meticulous approach to work with a high level of customer service.
* Ability to multitask.
* Strong knowledge of IT, particularly Google documents and spreadsheets.
* Excellent ability to prioritise workload to meet tight deadlines and manage expectations.
* Commercial savvy to identify market gaps and report on consumer trends.
* Good copywriting skills to captivate audiences via email.
* Second-to-none telephone manner; bold, determined, and polite.
* Desirable:
* Sales background with a successful track record and at least two excellent references.
* 1-2 years’ experience in a sales or similar role.
* Awareness of current market trends, especially in technology, entertainment, and related products.
* Familiarity with live escape gaming and clueQuest’s offerings.
* Ability to demonstrate communication, organisation, and presentation skills during interviews.
Benefits
Staff benefits include weekly discounted rates for our immersive escape room experiences for family and friends, two to three fully paid work socials, and flexible working options after probation.
To apply, submit your CV and cover letter. Please include:
* Previous customer service, sales, or similar experience involving administrative tasks and communication skills.
* An anecdote demonstrating your methodical, organised approach and self-initiative in managing multiple responsibilities.
* In 1-2 sentences, why you want to work at an immersive entertainment company like ours.
* One or two potential challenges you foresee in this role.
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