Overview
At Amazon, our HR Regional Partners are known for their knowledge of HR programs, processes and tools. They act as the frontline consultant to clients (mainly people managers) to create a positive employee experience, offering consistent HR advice on people matters. They operate and are seen as subject matter experts, having sound knowledge in company and local programs, processes and policies, offering a strong and compelling point of view around HR related matters, thus building credibility. They are committed to collaboration with multiple HR Business Partners, HR specialists and people managers across the various businesses. A key area of focus for the HRP is to increase manager capability, which should enable them to be more self-sufficient and drive manager education on important people programs, policies, tools and processes. Whilst doing this, the HRPs are continuously raising the bar on harmonizing practice across a geography and sharing best practices.
This position is based in London.
Key responsibilities
* Managers collaborate using different communication channels with the HR Regional Partners to support sensitive and often-complex employee issues including disciplinary, performance improvement and grievance processes. Channels can include 1:1s, multiple stakeholder meetings, as well as scalable learning formats to educate Managers on relevant people matters.
* The HRP acts as an influential partner in helping managers with talent management processes, people development, and implementation of organizational changes.
* Leverage visibility across businesses and access to data on managers and employees’ requests to spot trends, identify emerging needs, and address them with innovative people programs, tools and processes.
* Onboarding and HR Administration: design, deliver and improve onboarding programs to guarantee a positive Day 1 employee experience; partner with HR Services to ensure timely processing of people transactions; act as site lead on site-specific topics like policies, labor law changes impacting local HR processes, and compliance.
* Employee Relations & Support: process ownership for Employee Relations management (disciplinary & performance improvement); consult managers on people matters; conduct investigations and manage ER cases in coordination with Employee Relations and Legal; interact with Works Council representatives and represent the company in legal matters; manage the leaver process and conduct exit interviews; review local policies to ensure fitness for purpose.
* Performance Management: work end-to-end with people managers on performance management cases; analyze data and trends to provide input to HRBP and business strategy to prevent recurrence of issues.
* Talent Management: coach, train and guide managers during Talent Management and Annual Compensation Planning; consult on compensation matters; develop toolkit and communications to enable self-sufficiency in Talent Reviews.
* People Development: enable the success of new and experienced managers by leveraging and improving training content; collaborate with EU and global Talent Development teams to address emerging needs; support managers and employees in identifying training opportunities and career development plans.
* Organization and Change Management: manage employee programs; support managers to drive improvements in engagement; provide guidance on change initiatives to HR Business Partners and Business Managers.
* HR General: steward the employee experience and act as culture keepers; serve as Point of Contact and Program Manager for people tools, processes, programs or projects; design and deliver manager education initiatives to drive education and manager effectiveness; analyze data and observations to highlight trends and drive solutions.
Basic Qualifications
* Bachelor’s degree or higher in Human Resources or related field
* Significant Human Resources experience
* Strong business and HR acumen, including problem solving, critical thinking and analysis
* Strong communication skills; fluent in English (spoken and written)
* Local labor law knowledge
Preferred Qualifications
* Experience in a highly matrixed organization
* Project management and execution skills
* Coaching and consulting skills
* Ability to manage multiple priorities in a high-pressure environment
* Intellectual curiosity; brings insight to the team and business
* Ability to drive recommendations and prioritization; capable of aligning decisions with broader business context
Amazon is an equal opportunities employer. We believe that a diverse workforce is central to our success. We make recruiting decisions based on experience and skills. We value your passion to discover, invent, simplify and build. Protecting privacy and data security is a top priority. Please consult our Privacy Notice to learn how we collect, use, and transfer personal data of candidates. Amazon is an equal opportunity employer and does not discriminate on protected status. If you require a workplace accommodation during the application or hiring process, please visit our accommodations page for more information.
Company: Amazon UK Services Ltd.
Job ID: A3086968
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