Location: Basingstoke or Newcastle (hybrid working 3 office days per week)
Employment Type: Permanent, full time
Additional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical Insurance
Think the AA is just about roadside assistance? Think again.
For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Senior Business Analyst means you'll play a crucial role in our success and be part of this exciting motoring journey.
Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.
This is the job
Are you a strategic thinker with a passion for driving impactful change through technology?
Join us as a Senior Business Analyst within our Chief Operating Office, where you’ll play a pivotal role in shaping the future of our Insurance, Road Operations, Finance, and B2B functions. You’ll work closely with delivery leads, product owners, and technical teams to translate business needs into clear, actionable requirements that enable transformation and innovation.
This is a fantastic opportunity to lead and mentor others, influence key projects, and collaborate across diverse teams to deliver solutions that improve customer experience, operational efficiency, and regulatory compliance. If you're ready to make a difference and thrive in a dynamic environment, we’d love to hear from you.
What will I be doing?
* Lead the capture and analysis of business requirements across multiple functions and projects.
* Collaborate with stakeholders to shape integrated solutions that meet business and technical needs.
* Document functional and non-functional requirements with clarity and precision.
* Act as a bridge between business teams, developers, and testers to ensure successful delivery.
* Support and mentor junior analysts, contributing to team growth and capability.
* Drive continuous improvement and innovation within the Business Analysis community.
What do I need?
* Significant proven experience within business analysis, ideally across Insurance, Financial Services, or similar sectors.
* Strong communication skills with the ability to engage stakeholders at all levels.
* Familiarity with Agile and Waterfall methodologies, and tools like Jira, Azure DevOps, and MS Office.
* Experience in documenting complex financial requirements and non-functional needs (e.g. security, resilience).
* Confident in leading workshops, facilitating discussions, and driving consensus.
* A proactive, inclusive mindset with a passion for mentoring and continuous improvement.
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