Job Overview PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY BETSI CADWALADR UNIVERSITY HEALTH BOARD THIS POST IS FIXED TERM/SECONDMENT UNTIL 31 MARCH 2026 TO MEET THE NEEDS OF THE SERVICE. IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST. A new opportunity has arisen in the East Primary Care Team at Betsi Cadwaladr University Health Board (BCUHB) for a Cluster Support Officer to assist in the establishment and delivery of new and existing projects in Flintshire and Wrexham The role will support the East Clusters and Professional Collaboratives in establishing and maintaining project reporting and governance. The post holder will support with the collation of project reports and evaluation data, and lead on cluster and professional collaborative administration and governance documentation. In addition, the roles will be key to the successful rollout of Accelerated Cluster Development in Flintshire and Wrexham. This is an exciting opportunity and will suit a self-motivated project support officer or administration professional seeking to make a difference in the NHS. Main duties of the job Would you like to be involved in the delivery and management of primary care projects that make a real difference to the health and well-being of people in Flintshire and Wrexham? Working as part of the East Integrated Health Community, the post holder will provide assistance and support for projects that have been identified as priorities across Flintshire and Wrexham. The post holder will be required to support with planning, facilitating and monitoring the progress of projects, products, service improvements or change management initiatives, assisting with management support, training and guidance to colleagues in the Flintshire and Wrexham Clusters and Professional Collaboratives (including Cluster Leads, GPs, Pharmacists, Optometrists and other primary care professionals). The post holder will also be responsible for ensuring that accurate records are kept and that governance documents are up to date and adhered to. This includes meeting minutes, action logs and risk registers. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. Working for our organisation If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English. Detailed Job Description And Main Responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. Person specification Qualifications And/or Knowledge Essential criteria HND in relevant subject (i.e. Administration, Projects) or equivalent qualification or experience. ECDL or equivalent experience. Desirable criteria PRINCE2 foundation Change Management training Experience Essential criteria Significant experience of working within a demanding / high intensity administrative setting. Experience of raising issues and risks. Able to use own initiative and judgement to analyse and resolve complex problems. Ability to deliver deadlines on a wide range of administrative / projects processes. Desirable criteria Experience of proactively challenging staff and influencing them to change. Exposure to projects and project management. Skills Essential criteria Able to produce reports that convey complex issues in everyday language. Excellent communication skills. Statistical analysis. To be able to work independently and on own initiative. Knowledge Essential Criteria Knowledge and understanding of project methodology. Knowledge of the NHS and primary & community care. Desirable criteria Knowledge of Accelerated Cluster Development programme. Understanding of current primary & community care policy and priorities and direction of travel. Personal Qualities Essential Criteria Enthusiastic and motivated individual. Work as part of a team or on own initiative Other Essential criteria Ability to travel. Desirable criteria Welsh speaking.