Salary: £30,000 - 30,000 per year Requirements: Proven commercial 1st line application support experience. Strong ticket management and prioritisation skills (incident vs request). Confident troubleshooting mindset with good evidence gathering. Clear written and verbal communication skills. Comfortable working to SLAs in a fast-paced support environment. Basic SQL knowledge for investigation and querying. Exposure to Windows Server, IIS and/or Azure environments. Nice to have: Experience supporting SaaS or financial services platforms. Responsibilities: Log, categorise and triage incoming incidents and service requests. Carry out initial investigation and troubleshooting, escalating where required. Maintain accurate ticket updates, including customer communication and root cause analysis. Support releases and configuration changes following change management processes. Assist with routine maintenance and proactive system health checks. Participate in a 247 on-call support rota. Technologies: Azure Support SQL Windows Cloud More: We are hiring a 1st Line Application Support Engineer to join our FinTech product team supporting a high-volume, business-critical financial platform used by global clients. This role sits at the front line of support, handling incidents and service requests, ensuring issues are triaged effectively and progressed in line with SLAs. We have been operating in the UK for over 30 years and believe in giving people space to grow and learn, making this a great opportunity to leverage your existing expertise while learning new skills in a commercial environment. Our benefits include 26-day annual leave, private healthcare, life assurance, performance-based bonuses, and structured learning opportunities. last updated 17 week of 2026