Job Description
SC Cleared Field Service Technician Job Title: Field Service Technician (Site-Based) Location: Yeovilton Role Length: 2 months - permanent opportunities following Rate: £18.51 per hour Type of Clearance Required: Government SC Summary of Responsibilities: As a Field Service Technician, you will be responsible for managing and maintaining IT services and equipment within your assigned Hub and surrounding spokes. Your key responsibilities will include: • Queue Ticket Management: Efficiently manage and update tickets assigned to your Hub, ensuring service levels are maintained as per the contract. • Hub Stock Management: Oversee asset management, including scanning items in and out of locations, in accordance with contractual obligations.
• Disposal Management: Effectively manage the disposal of equipment through your Hub, ensuring compliance with contractual requirements. • Hardware Repairs: Triage and perform hardware repairs on in-warranty equipment, liaising with vendors for parts and returns as needed. • Locker Replenishments: Replenish lockers with necessary equipment as per contractual agreements.
• Service Improvement: Identify and highlight potential service issues or improvements to your Team Leader. • Process Adherence: Follow all agreed processes and procedures, whether from the Authority (site regulations). Essential Requirements: • Security Clearance: Must have or be able to obtain SC clearance.
• Nationality: Must be a UK National with a UK passport. • Availability: Must join the out-of-hours (OOH) rota and standby. • Driving License: Must have a full, clean driving license.
• Experience: Minimum of 2 years’ experience in a PC field service or PC field workshop environment. • Technical Skills: Proficient in diagnosing, troubleshooting, supporting, and repairing hardware, including complex laptop break/fix repairs. 4652231