Salary: £? - ? per year Requirements: Previous experience managing IT teams of a similar size and composition, including service management and service desk Breadth of experience across ITIL disciplines and industry good practice Ability to work with senior stakeholders with gravitas Strong customer focus and a people-centric approach Ability to get to the root cause of problems and identify trends and patterns in user issues Responsibilities: Lead a team of around 30 people providing 1st and 2nd line support Oversee IT Service Management capability within an end-user organisation Shape and define what great service looks like across the service desk and 1st line support Work with senior stakeholders to support the transformation of technology and service operations Identify root causes, trends, and patterns in user issues to improve service delivery Technologies: Support ITIL More: We are partnering with a leading organisation that is currently transforming technology. This is an interim Head of IT Service and Operations role on a 6-month contract, outside IR35, based in Merseyside with onsite working required 3 days per week. last updated 24 week of 2026