1. Lead and manage the daily operations of the People Hub, ensuring accurate and timely delivery of core HR services including onboarding, offboarding, employee data and benefits administration.
2. Own workflow, capacity and queue management to maintain service quality during BAU and peak periods.
3. Act as a subject matter expert, resolving escalated issues, undertaking root cause analysis and preventing repeat issues.
4. Lead, coach and develop the People Hub team, embedding a high-performance culture aligned to the skills matrix and SMART objectives.
5. Build clear development pathways for team members, supporting progression into specialist HR roles ( ER, Data, Change).
6. Drive continuous improvement through process optimisation, use of HR technology and (where available) AI-enabled solutions.
7. Partner closely with ER, Payroll and People Partners to support cross-team delivery and cyclical activities.
8. Ensure strong governance, compliance and data integrity, including GDPR, employment law, data audits and business continuity planning.
9. Monitor employee experience through eNPS and feedback, translating insight into practical improvements.
Who we’re looking for:
This role would suit an experienced HR operations leader who enjoys balancing hands-on operational delivery with people leadership and continuous improvement. You’ll be highly organised, confident managing competing priorities, and motivated by delivering a consistently excellent employee and manager experience. You’ll bring a collaborative mindset, strong judgement, and a passion for developing others in a fast-paced shared service environment.
Skills & Experience:
Essential Criteria:
10. Proven experience managing HR operations or shared service teams in a fast-paced environment.
11. Strong knowledge of the employee lifecycle, HR processes, systems and UK employment law.
12. Demonstrated experience leading, coaching and developing teams to deliver against SLAs.
13. Strong stakeholder management and communication skills, including working with senior stakeholders.
14. Ability to manage multiple priorities while maintaining service quality, governance and compliance.
Desirable Criteria
15. Exposure to Employee Relations and case management processes.
16. Experience delivering training and upskilling teams.
17. CIPD qualification or equivalent practical experience.
18. Experience contributing to or leading HR process change or improvement initiatives.
What's in it for you?
We reward youfor the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts.
We also have benefits to support whatever stage of life you are in, including:
19. Competitive parental leave (26 weeks full pay)
20. Private medical insurance (optional taxable benefit)
21. 10% non-contributory pension (increasing with length of service)
Reasonable Adjustments
We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at
Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.