Europcar Mobility Group At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives. Job Description Europcar is looking for Coach Drivers What we can offer you: Competitive Basic Salary Starting on 5.6 weeks holiday (including bank holidays) Enhanced Maternity and Adoption Leave (subject to service and earning qualifications) Pension Discounted car hire rates across our network 20% discount on EE mobile phone contracts* Confidential legal and support service through BUPA Career progression and development *forms part of current non contractual benefit offering Main responsibilities: Transport customers to and from the Airport terminals and the Rental Site in a safe and timely manner. Provide a high-quality service to all customers. Assist customers with luggage. Provide information to customers on request and answer queries / complaints or pass them on to the appropriate Department, if a resolution cannot be found. Carry out a daily walk-round check of courtesy bus/coach prior to the start of each shift and appropriately reporting any defects found. Ensure that the shuttle bus is fueled and internally presentable at all times. Ensure the destination board is correctly displayed at all times. Drive customers in a safe controlled manner and adhere to the Company Driving Standards Policy at all times. Observe all traffic and safety laws including advising customers to wear seatbelts, where fitted. Ensure adherence to passenger seating limits. Check that passengers disembark at the correct destinations. Record and report any accidents / incidents to your line manager. Support the management team in the efficient and cost-effective operation of the location. Report on any relevant commercial activity that may assist with business development. What we are looking for: Full driving licence with Category D entitlement Must possess a valid Driver Qualification Card (DQC) Reliable, flexible, positive and professional. Good team player. Exceptional customer service skills. Ability to adapt to the needs of the business. A keen and enthusiastic nature. If you believe you have what it takes to become a successful Coach Driver within Europcar, then please apply today! Agencies - Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on speculative applications being sent. We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future. Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: www.europcar-mobility-group.com