What will I be doing?
Our Reservations Consultants are the face of Coquet Cottages, delivering first class service to our guests, housekeepers and owners. The Reservations Team are the front line for all communication the comes into the business, and often form the first impression of our brand. As well as delivering first class service, our Reservations Consultants can provide a concierge service to guests, ensuring they deliver the best service to make their holidays perfect. In a nutshell, you'll be:
1. Promptly process booking enquiries and reservations received by telephone & email via booking, banking and email systems
2. Handle enquiries and requests from property owners
3. Co-ordinate with other staff members to ensure all tasks are completed promptly and a consistently high service is provided
4. Ensure customer and client records are accurately completed and maintained with high attention to detail
5. Carry out daily administration tasks to ensure efficient record-keeping
6. Prompt, efficient, and professional complaint handling
Your next chapter
We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below – please get in touch. You could be exactly what we need!
Ideally, we’re looking for:
7. Impeccable communication and organisational skills
8. Friendly, confident and well-presented
9. Professional written language and friendly, approachable telephone manner
10. Extremely well organised with high attention to detail
11. Confident at building relationships with housekeepers, owners and tradespeople
12. Highly competent in the use of PC systems
13. Effective team player whilst also able to work efficiently independently to tight deadlines
14. A car is beneficial as travel to holiday cottages across the breadth of Northumberland will be necessary (mileage expenses covered)
What's in it for you?
We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including:
These include:
15. 25 days’ paid holidays plus bank holidays
16. A special day off for yours or a loved one’s birthday
17. £500 paid towards a holiday of your choice
18. A paid day to volunteer with a charity close to your heart
19. A friends and family discount scheme
20. Life assurance for your peace of mind
21. Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
22. Exciting social events, including our famous Christmas parties!