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Retail Customer Service, Stockton-on-Tees
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Client:
Entain
Location:
Stockton-on-Tees, United Kingdom
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
Job Views:
3
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
Are you passionate about sports or delivering excellent customer service? Do you enjoy building positive relationships? As a Retail Customer Service Manager, you will be a vital part of the Entain family, providing top-tier customer service and maintaining high standards in our lively Ladbrokes & Coral betting shops. No two days are the same, and you'll have the opportunity to contribute to a team that values teamwork and customer satisfaction.
Reporting to the Shop Manager, you will be part of the shop team, serving customers and fostering rapport to encourage repeat business.
What you will do
* Deliver outstanding customer service
* Promote safer gambling practices
* Take bets on various sports and events
* Process customer transactions, including cash handling
* Demonstrate products and betting terminals to customers
* Handle customer complaints with empathy and problem-solving skills
* Work towards targets and goals
* Maintain high shop standards
* Open or close the shop as needed
Working patterns
Shops operate from Monday to Sunday, 8am - 10pm, including weekends and bank holidays. Your weekly rota will typically be 17 hours, including long opening or closing shifts and shorter evening shifts, varying weekly. As a key holder, you will be responsible for opening and closing the shop.
We ensure a healthy work-life balance by providing your rota at least four weeks in advance.
Qualifications
* Must be 18 or over to work in betting shops
* Passion for delivering excellent customer service
* Effective communication and relationship-building skills
* Self-motivated and proactive
* Ability to work independently and as part of a team
* Calm and professional handling of challenging situations
Additional Information
Joining Entain offers a competitive salary and benefits such as:
* Optional overtime (subject to availability)
* Pension Scheme and ShareSave
* Retail discounts via Entain Deals
* Healthcare and wellbeing support
* Development opportunities
We value diversity and inclusion, and we are committed to creating an equitable environment. If you need adjustments or accommodations during the recruitment process, please contact us.
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Entain is dedicated to doing what's right, fostering a diverse, inclusive, and respectful workplace for all employees globally. We comply with all applicable employment laws and regulations to ensure ethical hiring practices.
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