Customer Service Advisor - French AND Dutch Speaking Offering £29,500 per annum Based in Canary Wharf, London Full Time, 40 hours per week Operational Hours: 7:30am-4pm Monday to Friday, 8am-1pm Saturday
As a Careline Advisor, you will be responsible for delivering excellent customer care and support to our consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of our products, and will handle queries and consumer complaints about these products and their consumption.
At the core of the multi-skilled Careline team, you will work alongside fluent subject matter experts, as well as quality and knowledge specialists, to ensure that the our consumers receive the quality of care expected while following the our procedures and quality processes.
You will also be responsible for all customer interactions through social media channels. Your main focus will be to handle consumer queries and concerns across platforms such as Facebook and Instagram, ensuring timely and effective resolution of issues.
Responsibilities:
* Respond to consumer queries and concerns on social media
* Publish, monitor, and moderate social engagement
* Ensure timely and effective resolution of issues
* Work with subject matter experts and quality specialists
* Follow Danone procedures and quality processes
Skills Required: