Guest Service Manager Nights - Bristol Guest Service Manager Nights Arnos Manor Hotel, Bristol Job Description Arnos Manor Hotel is a beautifully unique 73 bedroom hotel bustling bar, restaurant and adaptable meeting and event space for 200 all within a beautifully unique listed building. Being built in the 17th century Arnos Manor has retained many of its original features and charming character. The Role of Guest Service Manager - Nights The Guest Service Manager - Nights will be responsible for providing a great service overnight, ensuring that all night processes for the Front Office function are complete, support other departments with tasks that can be carried out overnight. Ensuring that the hotel is ready and in great shape for guests in the morning. The Guest Service Manager - Nights will ensure a memorable experience for every interaction from the guest arrival to the fond farewell. You will ensure that attentive service overnight and ensure that all security walks and checks are carried out. A key aspect of the role is to forge a great rapport with guests from initial contact, strong working relationships with all departments to ensure great service delivery & effectively maximise revenue when there is opportunity. The Guest Service Manager - Nights will ensure that all processes are followed, and they develop, train and support their team to do the same. They will lead a team that works as part of a team with all departments across the hotel. This role is ideal for someone who is a self-motivated, has great customer care skills with great communication and time management. Job Overview: As a Guest Service Manager - Nights, you will be the face of the hotel during nighttime operations, ensuring a safe, welcoming, and efficient experience for guests. You will be responsible for front desk duties, security checks, handling guest inquiries, and completing overnight administrative tasks. You will lead the team and ensure appropriate rota’s are in place for the business. Experience & Qualifications Excellent communication skills and professional telephone manner. Strong organisational skills, strong numeric skills, and a good understanding of figures. Excellent attention to detail. Evidentially self-motivated and proactive approach. Previous night work experience. Benefits £30 BB per night colleague rate £60 BB per night for Friends and Family rate Celebration of milestone employment anniversaries 50% off Food & Beverage in our hotels Meals on duty provided Access to Hospitality Rewards Offerings from retail and dining discounts Employee Assistance Programme and same day on-line GP appointments Quarterly Shining Star recognition Annual colleague celebrations Guest Service Manager Nights Fill Time £29,000 per annum