40 hours per week Monday - Friday Competitive Location: Home based - (please note that travel will be necessary throughout the UK) Sodexo rewards and benefits Job Introduction We are seeking a strategic and analytical Business Performance Manager to lead performance governance across the HMRC West estate, supporting the operational delivery of services to HM Revenue & Customs (HMRC). This is a senior leadership role responsible for driving contract-wide performance visibility, governance, and continuous improvement across a complex, multi-site public sector environment. The Business Performance Manager is accountable for leading the performance management framework across HMRC West, ensuring operational, financial and compliance performance meets contractual KPIs, SLAs and regulatory obligations. You will provide strategic oversight of: Performance reporting and analytics Governance frameworks Financial alignment and forecasting Compliance reporting and audit readiness Continuous improvement initiatives You will directly lead the Reporting Manager, Contract Administrator, Analyst Lead and Compliance Officer, ensuring transparency, accountability and high-quality insight across all service lines. What you’ll do: Lead and maintain the contract-wide performance management framework. Ensure contractual KPIs, SLAs and compliance obligations are effectively monitored and achieved. Oversee the development of dashboards, reporting tools and executive performance packs. Lead monthly and quarterly business reviews, including root cause analysis and recovery planning. Provide robust data analysis, trend identification, forecasting and strategic insight. Support strategic planning through scenario modelling and business case development. Identify performance risks and implement mitigation strategies. Drive targeted improvement initiatives to enhance efficiency, productivity and profitability. Ensure alignment between performance metrics, contractual requirements and business objectives. Embed continuous improvement methodologies across service lines. Partner with the Head of Social Impact to integrate social value performance into reporting frameworks. Oversee compliance reporting and audit readiness in collaboration with the Compliance Officer. Lead and develop governance and analytical teams to ensure high-quality insight delivery. The Environment HMRC West operates within a highly regulated public-sector framework, with clearly defined KPIs, SLAs and social value commitments. Key challenges include: Ensuring performance data integrity and audit readiness Translating complex operational data into meaningful business insight Aligning operational performance with financial outcomes Supporting strategic planning through forecasting and modelling Leading structured business review processes Embedding compliance governance across reporting mechanisms Driving a culture of continuous improvement across diverse operational teams This role requires strong analytical capability, leadership maturity and the ability to influence senior operational leaders through evidence-based insight. What you bring: Degree-level qualification in Business, Finance, Analytics or equivalent experience. Strong understanding of performance management frameworks. Knowledge of KPI/SLA governance within Facilities Management or similar service environments. Understanding of regulatory and contractual compliance frameworks. Experience Proven experience leading performance management within a multi-site contract environment. Experience developing dashboards and executive reporting packs. Experience leading structured business reviews. Experience delivering strategic insight through modelling and forecasting. Experience managing governance or analytical teams. Experience within a public-sector or regulated environment (desirable). Skills Advanced analytical and data interpretation capability. Strong commercial awareness and financial understanding. Excellent stakeholder engagement and influencing skills. Ability to translate complex data into actionable business insight. Strong IT capability (Excel, BI tools, reporting systems). High attention to detail and strong governance discipline. What we offer: Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer: Mental health & wellbeing support Employee Assistance Programme for personal, legal, and financial advice 24/7 virtual GP & lifestyle rewards Discounts for you & family Financial tools & retirement plan Cycle to Work & Paid volunteering day Ready to be part of something greater? Apply today! Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications