Wath Upon Dearne, Rotherham, S63 7ER Full Time - 37.5 hours per week £29,000 per annum Who We Are Our G4S Customer Contact Centre in Wath Upon Dearne provides advice and support to the public on behalf of our clients. We have experienced rapid growth and are now a team of over 2000 people who spend their day helping people. Job Purpose Reporting to the Project Manager, this Junior Project Management role will support change management across a Phase 2 Contact Centre Contract, encompassing over 1000 FTE and a TCV of £83M. The Junior Project Manager will collaborate with the client to ensure the seamless delivery of all change aspects within the Contact Centre, including planning, training, and financial impacts. Responsibilities include project managing change initiatives, new service mobilizations, and client contractual change requests, as well as managing the Change Request pipeline, preparing impact analyses, and reporting to support the successful implementation of all change initiatives. What We Are Looking For The ideal candidate for this Junior Project Manager position will be a passionate team player with exceptional communication and leadership skills. They will be adaptable, forward-thinking, and well-organized, with a talent for strategic planning and problem-solving. The ability to build collaborative relationships, influence others, and work effectively within a team environment is essential. Key Responsibilities People Embody and demonstrate G4S values and behaviors. Project Management (Change) Understand and manage customer requirements, objectives, and timescales for change. Ensure new change requests undergo impact analysis to support required funding or customer easements to deliver change. Manage multiple projects concurrently, delivering change aligned with the Contract Strategy. Prepare, manage and report on the Project Pipeline and manage stakeholder expectations. Prepare the business and engage stakeholders to enable change implementation and embedding. Identify, track, manage and mitigate project risks, assumptions, issues, and dependencies. Ensure all project deliverables satisfy both the customer and the business. Adhere to the agreed governance framework. Ensure the project considers operational resilience and is managed within the plan. General Support the Client Director and their teams as needed. Manage and deliver internal projects and change requirements. Collaborate with the Continuous Improvement lead, supporting tests and proof of concepts for the Continuous Improvement Plan. Corporate Responsibility Ensure compliance with environmental, health, safety, and other regulatory rules. Complete all Health and Safety training and actions for your role. Observe all G4S policies and standards, and keep mandatory training up to date. Liaise and collaborate with key stakeholders within the business and other operational departments. Undertake any other duties as requested, appropriate to the role. Promote a positive Health & Safety culture by leading by example. This includes reporting accidents and near misses and following safe systems of work. Equality, Diversity & Inclusion Increase equality, diversity, and inclusion within the team and G4S by demonstrating a proactive culture of professionalism, respect, and inclusivity. Essential Skills And Experience Proven project and change management experience within a call center environment. Ability to remain resilient and effective under pressure. Experience liaising and communicating effectively with senior management and key stakeholders. A broad commercial understanding and numerical proficiency. Either accredited in or currently studying towards a recognized project management qualification. Desirable Experience Working on a project within a BPO environment. Government contracts. Benefits While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below; Progression, training and development catered to you. Charity work Refer A Friend incentives Company pension scheme with employer contributions. G4S Life Assurance Scheme. Subsidised healthcare plan. Charity work- Match-IT and Payroll Giving. Confidential Counselling Services 24/7 support specialising in health and medical Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers. G4S is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. Please contact our recruitment team at careersatg4s@uk.g4s.com to discuss any access needs, reasonable adjustments or additional support that may be required at any point during the recruitment process.