Job Description
Net Talent are delighted to be partnered with a prominent Scottish financial services company based in Glasgow city centre. With a commitment to providing exceptional service to their clients, they are dedicated to helping individuals navigate the complex and challenging financial markets with expertise and compassion.
We are seeking a highly skilled and motivated Infrastructure Engineer to join what is a dynamic IT team. The ideal candidate will have a passion for technology, excellent problem-solving skills, and a strong commitment to providing exceptional customer service.
As an Infrastructure Engineer, you will play a key role in ensuring the smooth operation of IT systems and providing technical support to internal staff. This is a hybrid working role that will involve 3/4 days onsite working in a busy, fast based environment.
Responsibilities:
* Provide technical support to internal staff, addressing hardware, software, and network-related issues promptly and effectively.
* Troubleshoot and resolve IT-related problems, escalating complex issues to senior team members or third-party vendors when necessary.
* Install, configure, and maintain hardware and software systems, including desktops, laptops, printers, and peripherals.
* Assist with the setup and maintenance of office IT infrastructure, including network equipment, servers, and telecommunications systems.
* Perform regular system maintenance tasks, such as software updates, patches, and security enhancements.
* Assist with user account management, including creating, modifying, and deleting user accounts as per company policies and procedures.
* Provide technical assistance and guidance to staff on the use of IT systems, applications, and tools.
* Document and maintain accurate records of IT support requests, resolutions, and system configurations.
* Participate in IT projects and initiatives, including system upgrades, migrations, and deployments.
* Stay up-to-date with the latest IT trends, technologies, and best practices to continually improve our IT infrastructure and services.
Qualifications:
* Proven experience in a similar role providing IT support in a busy, fast paced environment.
* Strong knowledge of Windows and macOS operating systems.
* Good network management skills.
* Understanding of CRM systems.
* Exposure to telephony technology and an ability to support e.g. Dialler/ICR/IVR systems).
* Conversant with Disaster Recover/ backup solutions.
* Proficiency in troubleshooting hardware, software, and network issues.
* Familiarity with Active Directory, Microsoft Office 365, and cloud-based productivity tools.
Package:
* Competitive salary commensurate with experience.
* Comprehensive benefits including health insurance, and retirement plans.
* Opportunities for career advancement and professional development.
* Friendly and supportive work environment with a focus on employee well-being and work-life balance.