Overview
Reporting to and working with the Lead Technical Account Manager the main objective of the role is to manage and deliver both the company and retailer technical plans.
Monaghan is one of the largest mushroom producers in the world. We're a world-leading team of over 2,500 people that's committed to shaping the future of food to help people live healthier lives - and we're doing it in a sustainable way that minimises our impact on the planet.
We're not just a mushroom company; we're the source of so much more. We've built our business around this remarkable food source. It inspires us every day to find better ways to make health and nutrition a natural part of daily life.
Responsibilities
* Customer Partnership: create strong relationships with retail and food manufacturing customers, serving as their dedicated technical advocate
* Drive success by monitoring and improving on customer KPIs in quality, audits, supply chain and ethical
* Day to day contact with retail technical managers and aid where required
* Lead and champion quality by rapidly investigating and resolving internal and external quality issues
* Identify and be in front of quality challenges
* Work collaboratively with the sales account manager and instil technical expertise into the customer accounts
* Manage end to end technical responsibilities
* Promote responsibility and support sustainability within the business
* Apply, manage, and keep the business up to date on customer COP, Customer audit standards and industry changes
* Work with the other departments on delivering and leading on NPD and packaging changes from development to delivery to customer
* Support and prepare site teams in preparation for customer visits and audits
* Create, update, and manage customer specifications
Experience and Qualifications
* Minimum of 2 years' experience in a Quality or Technical role
* Relevant qualifications in Quality or related technical discipline
* Excellent commercial awareness
* Knowledge of customer systems is advantageous
* Understanding of HACCP and quality management systems
* Competent in the use of technology with excellent IT skills, Excel and Word is essential
* Experience of working with customers
* Commercial and cost awareness
* Understanding of ethical and sustainability requirements
Other significant role requirements
* Willingness to travel to other sites within the group on a regular basis
* Travel to customer head offices and stores
* Valid driving licence and access to a car
* Flexible approach to work
* On call weekend rota requirements
* Motivation to develop and maintain internal and external relationships
* Good attention to detail
* Strong initiative
* Ability to manage their own time and prioritise appropriately
* A desire to develop and learn
* Ability to analyse situations and problem solve swiftly and effectively
Benefits
* Competitive salary
* Company pension scheme
* Private health insurance
* Healthcare cash plan for day-to-day medical benefits
* Employee assistance program - 24/7 support, free and confidential
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