We are looking to recruit a Customer Support Engineer/Photocopier Engineer to cover North Wales, Chester and Liverpool areas. As a Customer Support Engineer, you will be the face of Sharp Business Systems, attending customer sites, providing first class service by preparing, installing, maintaining, servicing and repairing a range of multi-function photocopier devices and software. Our engineers work sociable hours (Monday – Friday, office hours) A company vehicle is provided, and a full driving licence is required. Responsibilities Attend requests to repair, install and maintain multi-functional network devices (MFDs) and other products including software, supplied by Sharp Business Systems and dealers Prepare and set up MFDs/Products associated with SHARP portfolio Refurbish second-hand MFDs/Products Connect equipment to customers PCs and networks by installing print drivers on servers and local PCs. Set up scanning and other functionality over the network Diagnose and resolve advanced network MFD related issues Provide relevant training on both hardware and software Provide support and cover when necessary for other roles Ad hoc tasks to assist the operation of logistics and service support Manage stock on vehicles/site as appropriate Perform to KPIs in line with company policies. Person specification Experience as a Field Service Photocopier Engineer: installing, maintaining, and repairing equipm...