Road Transport Delivery Manager - Cardiff Head Office, South Wales
Salary: Up to £42,500 per annumBasis: Full timeEqual Opportunities
At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone's different and has their own perspective so we're building a diverse team that mirrors the communities we serve. Through this we're determined to be one of Wales' leading inclusive employers. We're creating an inclusive transport network that everyone in Wales can be proud of.
Who we are
At Transport for Wales, we're on a mission to transform transport in Wales and make it fit for the future, whether that's rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we're all facing.
We're an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we've made to the people of Wales to build a sustainable transport network that meets their needs.
Role responsibilities
The Road Transport Delivery Manager will be responsible for ensuring the successful delivery of rail replacement operations. Leading all preparation and review activities for Rail Replacement Services (RRS) to ensure that they are delivered in a safe and customer focused manor and any opportunities for improvement are captured and actioned. Responsibilities include but are not limited to the following.
• Provide a visible, on-the-ground presence during Rail Replacement Service (RRS) operations across the TfW network, including occasional weekend and out of office hours work, to ensure smooth and effective service delivery.
• Leading innovation in RRS. Working collaboratively with colleagues across TfW to review operations, identify opportunities to improve the service (both operationally and customer experience), and drive these improvements from idea inception through to delivery. Ensuring teams needed to support this are actively engaged.
• Oversee the allocation of RRS Coordinators, ensuring optimal deployment to locations that support operational efficiency and deliver an excellent customer experience.
• Lead the development of operational delivery plans for RRS, including special requirements such as additional staffing, queuing systems, and space management to support specific service needs.
Who we're looking for
• Proficient with Power BI, Microsoft Office, particularly Excel and PowerPoint.
• Excellent communication and stakeholder management skills
• Experience in continuous improvement environment.
• Experience in passenger transport sector.
• Highly organised and ability to prioritise tasks effectively.
Welsh Language Skills
The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role.
Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.
Next steps
Does this role sound like the opportunity you are looking for? Do you want to find out more? See attached Job Description for further details.
TFW is a Disability Confident employer. We are happy to discuss any reasonable adjustments you may need in the recruitment process or as part of the role if you are successful.
This advert will close at midnight on the day of the application closing date stated above. We do encourage you to submit your application as early as possible.
Please note, we reserve the right to close this vacancy early if we receive sufficient applications.
If you have submitted an application for this role within the last 6 months and were unsuccessful, please do not re-apply as regrettably, your application will not be considered.
Note that you must hold the permanent right to work in the UK. We are not currently able to provide sponsorship.