3rd Line IT Support Engineer - MSP Environment
Huntingdon, Cambridgeshire, Up to £50,000 (DOE)
Full-Time | Permanent
Are you an experienced 3rd Line Support Engineer looking to take the next step in your career with a forward-thinking Managed Service Provider (MSP)? Our client, a well-established MSP based in Huntingdon, Cambridgeshire, is seeking a proactive and highly skilled IT professional to join their growing technical team.
About the Role
As a 3rd Line Support Engineer, you'll play a key role in delivering exceptional technical support to a diverse client base across a range of technologies and industries. You'll work closely with the Service Desk Manager, ensuring that tickets are resolved efficiently, SLAs are consistently met, and the overall service delivery remains of the highest standard.
This position also includes an important mentoring and training component - you'll help develop junior team members, sharing your knowledge and best practices to strengthen the team's overall capability.
Key Responsibilities
Provide advanced technical support across a broad range of technologies (Microsoft, networking, cloud, security, etc.)
Act as an escalation point for complex technical issues from 1st and 2nd line teams
Liaise closely with the Service Desk Manager to monitor ticket queues...