# Junior CXOne & IA Intelligence Analyst## Job Introduction**NHS 111 Junior CXOne & IA Intelligence Analyst****Salary:**£30,809 - £37,505 per annum**Location:**Orbis, Riverside Rd, Derby, DE24 8HY**Contract:**Full Time – 37.5h per week**Start your analytics career where data makes a real difference to patient care.**An exciting opportunity has arisen for an aspiring analyst to join our NHS 111 service as a Junior CXOne & IA Intelligence Analyst. This is an ideal role for someone with strong analytical skills who is looking to develop their career in a fast-paced, data-driven healthcare environment.Within the Systems Development & Intelligence function, you will support the development of analytics and reporting that help improve operational performance and patient outcomes. You’ll gain hands-on experience working with advanced systems and tools while contributing to meaningful service improvements.Working alongside experienced analysts and operational teams, you’ll play an important role in transforming data into insight that supports high-quality care.This role offers excellent development opportunities across NICE CXOne systems, interaction analytics, and Power BI reporting.**As a Junior CXOne & IA Intelligence Analyst, you will:*** Support the development of analytics, reporting, and dashboards across NHS 111 systems.* Contribute to improving patient care through data-driven insights and performance monitoring.* Assist in analysing quality, auditing, and interaction data to identify improvement opportunities.* Support the optimisation and utilisation of NICE CXOne and interaction analytics platforms.* Produce regular reporting on quality and performance metrics.* Help automate and standardise reporting processes to improve efficiency.* Work closely with operational teams to understand data needs and provide analytical support.* Contribute to continuous improvement initiatives and system enhancements.* Develop your technical skills across SQL, Power BI, and analytics tools.**For you, benefits that work.**We’ll support your health, happiness and future with benefits that put you first. From access to the NHS pension scheme (and we’ll honour your existing NHS pension pot and holiday entitlement if you’re transferring), to wellbeing support, flexible options and career growth, we’re here to help you thrive at work and in life. For more information on the full range of benefits available click .**Supporting your growth at every stage.**With us, development is part of our culture. From essential training and apprenticeships to supportive leadership and career pathways, we’ll help you grow in ways that matter to you. Because when our people thrive, so do our patients and communities.**With us, everyone belongs.**Great work happens when everyone feels seen, supported, and valued. We welcome colleagues from all backgrounds and proudly support the Armed Forces community. Inclusion and belonging are essential to our values, and together we make the difference. As a Disability Confident Employer, we welcome candidates to share any support or reasonable adjustments they may need during the recruitment process. here. For more information on how DHU can support you, please click .**At DHU Healthcare, you’ll find a welcoming, supportive environment with wellbeing support, flexible options and career growth. Your career and contribution really matter - for you, for them, with us.****Apply today and start shaping the future of care.****#IND2**### Junior CXOne & IA Intelligence Analyst* **Salary** £30,809 - £37,505 per annum deepened on experience* **Frequency** Annual* **Job Reference** dhuhealthcare/TP/102/994* **Contract Type** Full Time* **Closing Date** 22 May, 2026* **Job Category** Professional Scientific & Technical* **Business Unit** NHS 111* **Location** Orbis Building 1, Riverside Road, Derby, United Kingdom* **Posted on** 30 April, 2026
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