We'd love to hear from you if you're: customer focused with an understanding of the importance of great service a team player, but also can work on your own initiative well organised and adaptable willing to learn new skills have a positive attitude Am bwy ydym yn chwilio Byddem wrth ein bodd yn clywed gennych chi os ydych chi’n:unigolyn sy’n canolbwyntio ar y cwsmer ac sy’n deall pwysigrwydd gwasanaeth gwychyn gallu gweithio mewn tîm, ond hefyd yn gallu gweithio’n annibynnolhynod drefnus ac yn gallu addasurhywun sy’n barod i ddysgu sgiliau newyddgydag agwedd gadarnhaolWelcome & Service Team MemberReporting to the Welcome Manager, you’ll be part of a large team across several departments at Penrhyn Castle, from visitor services to collections and experiences. No two days will be the same.Sut brofiad yw gweithio yma Yn atebol i'r Rheolwr Croeso, byddwch yn rhan o dîm mawr ar draws sawl adran yng Nghastell Penrhyn, o wasanaethau ymwelwyr i gasgliadau a phrofiadau. Bydd pob diwrnod yn wahanol.Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. In the morning, you may be working with a supportive housekeeping team in an inspiring historic setting. You’ll be helping with the day-to-day cleaning and care of the collections of objects. You'll need to have a keen eye for detail and be prepared to use ladders and / or scaffold towers. The rest of your day will be visitor experience based - you’ll have the chance to be involved in different aspects of the visitor experience, from working in the main Visitor Welcome Centre, to being a room guide in the castle.Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service. Yr hyn fyddwch chi’n ei wneud O ddydd i ddydd, byddwch yn darparu gwasanaeth cwsmeriaid cyffredinol gwych. Byddwch wrth law i ymateb i ymholiadau a gwrando ar yr hyn sydd ei angen ar ein hymwelwyr fel y gallwch rannu'r wybodaeth gywir. Yn y bore, efallai y byddwch yn gweithio gyda thîm cadw tŷ cefnogol mewn lleoliad hanesyddol ysbrydoledig. Byddwch yn helpu gyda'r gwaith glanhau dydd i ddydd ac yn gofalu am y casgliadau o wrthrychau. Bydd angen i chi gael llygad craff am fanylder a bod yn barod i ddefnyddio ysgol a / neu dŵr sgaffald. Bydd gweddill eich diwrnod yn canolbwyntio ar ymwelwyr - cewch y cyfle i gymryd rhan mewn gwahanol elfennau o’r profiad ymwelwyr, o weithio yn y brif Ganolfan Croesawu Ymwelwyr, i fod yn dywysydd ystafell yn y castell.Mae darparu profiadau gwych i ymwelwyr yn rhan o bwy ydym ni ac rydym yn credu y dylai pawb deimlo eu bod yn cael eu croesawu, eu gwerthfawrogi a’u bod yn ymgysylltu’n well oherwydd y gwasanaeth rydych chi’n ei ddarparu. Byddai’r swydd hon yn addas i unrhyw un sy’n frwd dros ddarparu gwasanaeth cwsmeriaid gwych. The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme (for roles that meet the salary criteria)• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 12 April 2026 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 173915IRC173915BangorFixed Term p/t (until 02/11/26)Ends: Apr 12th 190 mi from 38 The Willows, Broadwater, Stevenage SG2 8AW, UKAs the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. Salary: £13.25 hourContract: Fixed term contract ending 2nd of November 2026 Hours/working pattern: This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evenings or split shifts. Shift times: 1 - 5 shifts a week, varying from 8am starts to 6pm finishes. Shift times and days will vary. Weekend working essential. For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.Crynodeb Fel wyneb cyhoeddus ein heiddo, byddwch yn rhoi croeso cynnes a chyfeillgar, yn rhoi gwybodaeth am yr eiddo, yn ateb cwestiynau ac yn sicrhau bod pawb yn cael ymweliad pleserus a chofiadwy. Cyflog: £13.25 yr awrContract: Cytundeb cyfnod penodol a ddaw i ben 2il o Dachwedd 2026 Oriau/patrwm gwaith: Contract dim oriau yw hwn, sy’n golygu na allwn warantu nifer penodol o oriau bob wythnos. Er mai ein nod yw darparu patrwm gwaith cyson, mae angen hyblygrwydd gan y gall amserlenni newid yn ddibynnol ar anghenion y busnes. Byddwn yn ceisio rhoi cymaint o rybudd ymlaen llaw â phosibl. Mae’r swydd yn cynnwys gweithio ar benwythnosau a Gwyliau Banc ond nid yw’n cynnwys gweithio gyda’r nosau na sifftiau hollt. Amseroedd sifft: 1 - 5 sifft yr wythnos, yn amrywio o ddechrau am 8am i orffen am 6pm. Bydd amseroedd a dyddiau sifftiau’n amrywio. Mae gweithio ar benwythnosau'n hanfodol.Ar gyfer y swydd hon, bydd angen i chi gwblhau ein hasesiad ar-lein yn hytrach na defnyddio C.V. neu ffurflen gais ar-lein. Bydd hyn o gymorth i ni ddeall rhagor am eich cryfderau a rhoi i chi ragor o wybodaeth am y swydd.Penrhyn Castle, NULL, Bangor, LL57 4HNCompliance.Eligibility to Work in the UK13.25 per hour